Amina Jaafar

Amina Jaafar Telesales | Customer Support | Administrative Professional Lagos, Nigeria PROFESSIONAL SUMMARY Results-driven Customer Support and Telesales Professional with 4+ years of experience handling high-volume customer interactions, outbound calling, and administrative support. Proven ability to convert leads, manage client relationships, and deliver excellent service across logistics and tech environments. Skilled in CRM systems, appointment setting, data management, and multitasking in fast-paced remote roles. PROFESSIONAL EXPERIENCE Customer Service Representative (Remote) EKA Logistics | Oct 2022 – Jun 2025 - Handled high-volume inbound and outbound calls, resolving customer inquiries and increasing client satisfaction - Supported telesales efforts by engaging customers, promoting services, and assisting with conversions - Managed order tracking, scheduling, and delivery coordination - Maintained and updated CRM systems with accurate client data and interaction history - Followed up on leads, pending requests, and service issues to ensure closure - Identified service gaps and recommended improvements to enhance customer experience Customer Service & Marketing Associate Mangonet Integrated Technologies | Sep 2020 – Aug 2022 - Conducted outbound calls and follow-ups to support sales and customer retention - Responded to customer inquiries and provided timely solutions - Assisted with administrative tasks including data entry, record keeping, and client documentation - Supported marketing campaigns through customer engagement and communication - Processed orders and ensured efficient service delivery CORE SKILLS Telesales & Lead Conversion, Outbound Calling & Appointment Setting, Customer Support (Phone, Email, Chat), CRM Tools (HubSpot, Salesforce), Administrative Support & Data Entry, Calendar & Task Management, Communication & Negotiation, Problem Solving & Conflict Resolution, Multitasking & Time Management TOOLS & SYSTEMS CRM Platforms (HubSpot, Salesforce), Google Workspace (Docs, Sheets), Microsoft Office, Communication Tools (Zoom, Slack) LANGUAGE English (Fluent) EDUCATION B.Sc. Public Administration, Ambrose Alli University, Edo State Graduated: 2022 NYSC Completed: October 2024