Amin Muhammad

AMIN A. MUHAMMAD Email:-| LinkedIn: https://www.linkedin.com/in/amin-muhammad-092bb01b/ | PROFILE Dynamic and results-driven Senior IT Professional with over 10 years of experience in executive-level support, IT operations, and systems administration. Proven expertise in managing complex IT infrastructures, providing white-glove technical support, and leading large-scale projects for high-profile clients. Adept at using advanced tools and technologies including Microsoft 365, VMware, Citrix, and teleconferencing systems. A trusted advisor to executive teams with a strong focus on delivering innovative solutions and exceptional user experiences. KEY SKILLS & TECHNOLOGIES •Executive IT Support: Expertise in C-Suite and board-level technical support. •IT Operations & Analysis: Extensive experience in IT infrastructure management and analysis. •Systems Administration: Proficient in managing VMware, Citrix, and Microsoft environments. •Collaboration: Skilled in Cisco Telepresence, Teams Rooms Pro, Zoom, and Crestron systems. •Project Management: Strong capabilities in leading IT projects, from conception to implementation. •Technical Documentation: Experienced in creating detailed Knowledge Base Articles (KBA). SOFTWARE / APPLICATION FRAMEWORK Microsoft 365, Azure/Intune Administration/Endpoint Management (SCCM), PowerShell, CoPilot Apple MacOS & iOS Device and Profile/MDM Configuration, Apple Business Manager (ABM), & JAMF ITIL 3/4; ServiceNow: Service / Change Problem & Asset Management: VPN Client Software: Nomad, NetMotion Mobility Client, Cisco AnyConnect AV Production & Editing: Blackmagic, Adobe Premier Pro / Audition / InDesign / Photoshop PROFESSIONAL EXPERIENCE Executive IT Support Specialist | End User Services Indotronix Int’l Corp. @ NiSource Electric & Gas – Merrillville, IN •Delivered expert technical support to C-Suite clients managing system configurations for seamless operations. •Managed Microsoft Teams Admin Center with Logitech Sync Portal for optimal performance of Teams Rooms Pro conference rooms and devices for optimal performance. •Delivered executive I.T. travel devices and provided the MDM configuration and provisioning for international travel. •Develop and implement Knowledge Base Articles (KBAs) for end users, enhancing self-service capabilities. Senior IT Support Engineer – Trade Floor Support Mizuho Bank – Chicago, IL •Delivered critical 2nd & 3rd shift support to national/international trade staff ensuring uninterrupted operations and 100% uptime. •Streamlined EOD processes, improving overall efficiency and reducing downtime. Senior IT Support – System Administrator R.L. Canning – Chicago, IL @ The State of Illinois •Delivered executive-level support for Office of the Governor of Illinois, Lt. Governor and their executive staff); provided remediation of MacOS/iOS and PC hardware and software to ensure 100% uptime. •Promoted to Systems Administrator within one year for outstanding performance. Certifications & Training Apple Certified Support Professional VMware - vSphere - vCenter ITIL Certification U.S. Air Force School of Applied Aerospace Sciences (Electronics, Avionics & Weapons Control Systems) F.B.I. Criminal Background Check (available upon request); Expired TS/SCI clearance