Amin Khan
Portfolio Website |-| - | Pune, India
Accomplished business process specialist, seeking to use proven problem solving,
continuous-improvement and design-thinking skills to create a better user experience for
digital products and services. Highly transferable experience of requirements gathering,
creating flowcharts, stakeholder and project management. Always searching for
challenging opportunities to apply current expertise and to learn other technologies/
methodologies to find an optimum solution.
UX Skills Summary
User Research
Gathered qualitative and quantitative data by conducting user interviews and survey for
portfolio case studies. Created research deliverables such as user personas and customer
journey map based on the data collected.
Usability Testing
Conducted usability tests and created user flows to analyse and streamline tasks within an
app for its conceptual re-design. Created low-fidelity designs and tested them for useracceptance.
Key user experience skills include:
• Wireframing
• Prototyping
• Customer Journey Maps
• Personas
• Information Architecture
• Interaction Design
• Gamification
• User Flow
• Web Accessibility
Experience Highlights
Business Process Specialist — Infosys Ltd.
Apr. 2018 - Present
Manage various inventory management and supply chain process for the client and deliver
them to meet client and organisation’s internal goals. Analyse the current business process
and recommend improvements to increase performance. Ensure process compliance by
effectively executing transactions and documenting them to meet the quality standards.
Ensure SLA compliance by executing transactions as per the prescribed guidelines and
timelines. Resolve any cases that require re-work to ensure higher customer satisfaction
and net-promoter score. Achievements in this role:
• Earned multiple promotions over five years, reaching a subject-matter expert role in 2018.
• Delivered two process streamlining/automation projects, saving $ 3,300.00 in efforts for
the client.
• Lead and delivered logistics claims streamlining project successfully by adopting the
design thinking mindset. Identified process waste through Pareto analysis, created
artefacts such as flowcharts and wireframes for the developer.
Senior Process Executive — Infosys Ltd.
Oct. 2016 - Mar. 2018
Process Executive — Infosys Ltd.
Sep. 2015 - Sep. 2016
Honours and Awards
Certificate of Excellence
Awarded certificate for first place in ‘Tools’ based category in 2017-18 Sales & Fulfilment
Knowledge Management ASK contest
SPOT Award
Received SPOT Award for the exemplary performance in upholding the spirit of the
organisation in Q-.
i-Star
Received i-Star for stellar performance and critical contribution in achieving organisational
goals in 2016-17.
Certifications
Interaction Design Foundation
• Human Computer Interaction
• User Research: Methods and Best Practices
• UI Design Patterns for Successful Software
• Mobile User Experience Design
• Design Thinking: The Beginner’s Guide
• UX Management: Strategy and Tactics
• Accessibility: How to Design for All
• Gamification: Creating Addictive User Experiences
• Conducting Usability Testing
• How to Design for Augmented and Virtual Reality
Education
Bachelor of Business Management
Ness Wadia College of Commerce — University of Pune
Jun. 2012 - May 2015
Certification Link: www.interaction-design.org/amin-khan
UX Portfolio: aminkhan.co
LinkedIn: www.linkedin.com/in/khanamin
