Amie Galagala

FLORAMIE GALAGALA VIRTUAL ASSISTANT/CUSTOMER SUPPORT ABOUT ME EDUCATION I am Floramie Galagala from Davao City Philippines with 8+ years as a Virtual Assistant experience in Personal and Commercial Lines Insurance Agency in Waterloo, IL. Polytechnic University of the Philippines 2023 - Present CONTACT PHONE: - ADDRESS: Seaside 2 Village, Matina Aplaya Davao City, Philippines EMAIL:-SKYPE: amygalagala SKILLS Data Entry Admin Assistant Email Management and Support CRM Management and Maintenance Team Management Multi-Tasking Insurance Quoting Critical Thinker Conflict Resolution Computer Literate Computer Skills: Microsoft Word Microsoft Excel Microsoft Powerpoint BS in Business Administration Major in Marketing Management AMA Computer College Davao 2010 BS in Computer Science University of Southeastern Philippines- BS in Computer Science WORK EXPERIENCE Patrick Insurance [Virtual Assistant] November 2015- June 2024 Quoting for New Business and Renewal Policies for Home, Condo, Manufactured Home, Auto, ATV’s, Vehicles and many more. Processing Endorsement Requests to the Carriers. Processing New Business and Renewal Applications for Commercial and Personal Lines. Trackerteer [Virtual Assistant] November 2017–February 2019 Calling Hotels and Restaurants in Europe and UK if they’re Pet Friendly. Entering Datas in Excel and Editing information’s inside the website. QUALIFICATIONS  Excellent verbal and written communication skills.  Experienced data encoder for more than 7 years and professional Microsoft User. Able to make calls, send emails and sms for pending cancel clients.     Making Insurance Quote and Selling it. Making Invoice, Receiving, and processing payments. Appointment Setter client APPLICATIONS EXPERTISE            Slack Hubstaff ClickUp Teams Trello Office 365 Google Suite Streams Brosix RingCentral Zoiper PERSONAL LINES INSURANCE CARRIERS CRM