Ameron Bailey
Atlanta, Georgia- -
Summary
Lead New Hires in Providing Customer Solutions & Optimizing Business Objectives.
Establish positive and ongoing professional relationships through effective communication skills and relationship building. Specialize in time management to accommodate fast-paced environment while maintaining high degree of accuracy. Supervise, coach, and train new hires to achieve optimal results in customer service and sales.
Areas of Expertise:
Training & Development
Coaching
Customer Service
Facilitation
Microsoft Office
Microsoft PowerPoint
Relationship Building
Leadership
PROFESSIONAL EXPERIENCE
Changing Lifestyles, Remote
Project Manager 2023-Current
Organize and maintain comprehensive and detailed spreadsheets that track all phases of real estate transactions.
Serve as the initial point of contact for real estate agents involved in transactions.
Initiate communication via email to ensure all parties are informed about the transaction status and any required actions.
Liaise with title companies to ensure that all documents are correct, and that all legal and compliance checks are completed for closing.
Maximus Inc., Birmingham, AL-Remote
Trainer II -
Supported the design, development, and distribution of training programs and materials for the FEMA project.
Facilitated the training methodologies to participants on an initial and ongoing basis.
Supported the change management process, including ensuring accuracy and timeliness of document review and approval.
Ensured that the program staff were provided with community resources and options for clients.
Partnered with Training department to create and implement SOPs for various systems and procedures.
T-MOBILE, Birmingham, AL
Trainer / Team Lead2020 – 2022
Delivered curriculum to new hires, consistent to operational standards.
Utilized virtual and in person training techniques, enhancing learning.
Drove performance and development through call trending, class observation, and coaching.
Partnered with operations, facilitating continuing education to experts and coaches.
Led projects to close knowledge gaps and drive site performance around KPI's and P&L, maximizing on monthly target goals of $125K per community in revenue.
T-MOBILE, Birmingham, AL
Associate Trainer2018 – 2020
Monitored classroom engagement, fostering fun, productive, and safe environment for learning.
Coached 8 – 15 new hires through quarterly 9-week training program to performance on live calls by giving feedback and data trends.
Managed administrative duties, including scheduling, tracking attendance, documentation, and creating Microsoft PowerPoint presentations, aiding in organization and time management.
Collaborated with operations in continuing education for experts and coaches, achieving optimal results.
T-MOBILE, Birmingham, AL
Customer Service Representative2013 – 2018
Provided resolutions for customers in relation to sales, financial, retention, and Tier 1 technical support, improving customer happiness and securing customer retention.
Tailored products and services to fit buyer’s lifestyle, ensuring customer loyalty and meeting sales quotas.
EDUCATION
Associate of Arts(AA), Psychology, University of Phoenix | Online Campus
