Amelia Olivier

Amelia Olivier Resume PERSONAL DETAILS Home Language Contact Number E-mail Address : ​Fluent English & Afrikaans : ​- :- EDUCATION High School Highest Qualification Institute attended Awards achieved Extra courses : ​Paarl Gimnasium High School (passed with distinction) :​ Diploma in Cosmetology (2002 - 2004) : ​Isa Carsten’s Health and Wellness Institute : ​Gatineau student of the year : ​Computer Science ​(Boland College - 2000) :​ Small Business Management ​(Boland College – 2000) :​ Anthony Robbins Time Management ​(Online course – 2007) :​ Excel Intermediate ​(iSolve – 2013) : Recruitment Juice (Online course - 2019) ABOUT MYSELF Key strengths: I am a loyal and innovative worker as well as an out-of-the-box thinker I am a fast learner and quick implementer and enjoy solving problems I plan ahead and see time management as essential Weaknesses: I might become impatient when projects are delayed I get bored easily and have to stay interested I tend to be a perfectionist and may have strong opinions on matters that interest me KEY SKILLS Online: I am computer literate; comfortable with Microsoft Office (Excel, Word, Access, PowerPoint, Outlook, OneNote, Publisher), WordPress, Wix, G Suite, Gmail, Boomerang, Skype, Zoom, Dropbox, DocuSign, Monday.com, Trello and ToDoIst. I have years of experience working on various CRM systems including assisting in development, troubleshooting, staff training after upgrades and implementation into start-ups. Interpersonal: I am an extrovert and enjoy staying busy. I have a knack for working with people and see myself as loyal and trustworthy. I enjoy a challenge and broadening my knowledge. Analytical: I am a logical person and prefer to analyze problems in the simplest way before seeking solutions. I am very committed and do not give up easily. Managerial: I managed my own team of therapists as owner of Serenity Mobile Spa. At Adventure Boot Camp for Women I managed 30 franchise owners, 15 group fitness trainers and 3 Customer Relations Specialists as the Franchise & Customer Service Manager. I have also lead the opening and acted as General Manager during the start-up and launch phase of Carley-Studios (formerly known as 3in1 LipoSlim Green Point). Due to the above, I am excellent at managing myself and find it easy to stay busy and productive with very little guidance. WORK EXPERIENCE Name of firm Position Period ​ : Bolesco & LMS Recruitment : VA to Owner & Virtual Recruitment Manager (respectively) ​:​ July 2018 - present Duties include: ● ● ● ● ● ● ● ● ● ● ● ● Email management/filtering Booking appointments with clients Following up with clients/customers Receptionist duties (answering occasional calls) Calendar management File management Database building Data entry Research on certain topics for blog posts and newsletters Personal online shopping/errands Travel management Basic transcription ● ● ● ● ● ● ● Creating basic reports Preparing basic slideshows (PowerPoint) Team liaison Setting up of social media accounts (Facebook, Twitter, LinkedIn) Manage and update social media accounts Answering support tickets Participating in discussion forums and message boards ● ● ● ● ● ● ● ● ● Partnering with hiring managers to determine staffing needs Managed Administration Assistant Screening resumes Performing Skype and phone interviews with candidates Administering appropriate company assessments Performing reference and background checks Coordinating interviews with the hiring managers Following up on the interview process status Maintaining relationships with both internal and external clients to ensure staffing goals are achieved Communicating employer information and benefits during screening process Staying current on the company’s organization structure, personnel policy, etc Serving as a liaison with area employment agencies, colleges, and industry associations Completing timely reports on employment activity Conducting exit interviews on terminating employees Updating recruitment metrics Developing new policies and procedures ● ● ● ● ● ● ● Name of firm Position Period ​ : 3-in-1 LipoSlim (Now Carley Studios) : General Manager ​:​ March 2017 – June 2018 Duties include: ● Actively involved in all processes completed related to business start-up - Website start-up, securing start-up equipment & products, launch events, staff interviews and training, etc ● Controlled bookings telephonically & via web enquiries ● Managed and trained the reception team ● Managed and followed up on customer accounts, enquiries and concerns ● Weekly sales reports to Director ● Determined and tracked team sales targets ● Assisted with budgets and financial reports ● Implemented & trained staff in POS systems ● Managed shift rosters ● Provided ongoing in-house product- & customer service training to direct reporting staff ● Ongoing marketing via social media, print advertising & brochure distribution ● Actively involved in the design phase of all marketing material (print and online) ● Implemented and managed customer loyalty programme ● Administered treatments ● Stock control ● Product sales REASON FOR LEAVING: It was a year contract, after which the company requested I stay and assist with the rebranding, I left shortly after to pursue a career online. Name of firm Position Period ​ : Adventure Boot Camp for Women : Franchise- & Customer Service Manager ​:​ July 2014 – December 2016 (RETRENCHED) Duties included (AS WELL AS DUTIES FROM PREVIOUS ROLE)​: Managed team of 3 Client Relation Specialists, 15 Cape Town based trainers and 30 Franchise Owners ● Managed customer complaints ● Compiled customer feedback reports, spotted trends and initiated systems for improval ● Provided ongoing in-house product- & customer service training to direct reporting staff as well as trainers ● Initiated and managed customer retention programme ● Dealt with all franchise owner queries (excluding finance related), orders, shifts and location issues directly ● Advised franchise owners on area specific targeted marketing (in conjunction with the Marketing Manager) after analyses of basic franchisee marketing plans received ● Compiled demographic research & reports to franchise owners ● Managed team building enquiries and events for franchise owners ● Organised, presented at and hosted annual franchise retreat & conference ● Secured new trainers via online marketing and cold calling ● Secured & managed all locations and payments ● Trained new trainers in-house ● Dealt with all trainer queries, orders, shifts and location issues directly ● Approved all trainer invoices for payment ● Completed income comparison & analyses for Cape Town camps monthly ● Liaised with-, placed orders at- and utilised support from suppliers, merchandisers and key accounts as required. ● First contact for SnapScan account ● First contact for FitKey account ● Chaired and minuted in-house weekly general company meetings ● Assistant to Director Name of firm Position Period ​ : Adventure Boot Camp for Women : Franchise Coordinator ​:​ July 2011 - June 2014 (promoted to Franchise & Customer Service Manager) Duties included​: ● First contact at HO for 30 franchise owners ● Assisted with all franchisee requests pertained to marketing, orders, training and database back end ● ● ● ● ● ● ● ● ● ● ● Secured new franchise owners via online marketing and cold calling Trained new franchise owners in-house Organised and hosted annual franchise conference- & retreat get-togethers across SA Responded to on franchisee enquiries by telephone, email and personal visits Communicated and provided info by relevant methods internally and externally to update website (back and front end) and national, local and franchisee newsletters Attended and participated in local meetings, conferences and project team activities and contributed to company strategy and policy-making as required Organised and attended franchisee meetings in Gauteng and Helderberg and provided meeting minutes and relevant feedback from follow-ups Updated information and respond to enquiries on Facebook page and Inside Info Closed Trainer Group Compiled company operations- and procedure manual from scratch Compiled employee job descriptions and roles for above manual Assistant to Marketing Manager Name of firm Position Period ​ : Adventure Boot Camp for Women : National Camp Manager ​:​ June 2010 - July 2011 (promoted to Franchise Coordinator) Duties included​: ● Managed and followed up on existing and new customers & their profiles (1000+) through a structured online database and in-house developed CRM system ● Responded to web-, telephonic- & email enquiries ● Controlled registrations ● Managed customer feedback reports / complaints ● Checked medical information to ensure safe participation ● Liaised with franchise owners w.r.t. camper attendance / accounts issues Name of firm Position Period ​ : Renew Mobile Health and Skin Care : Owner - Cosmetologist & Holistic Therapist ​:​ September 2006 - May 2010 (acquired wrist injury, sold the business to my Senior Therapist) Duties included​: ● All processes completed related to small business start-up - Website start-up, securing start-up equipment & products, launch events, staff interviews and training, etc ● Controlled bookings telephonically & via web enquiries ● Managed and followed up on customer accounts, enquiries and concerns ● Determined and tracked team sales targets ● Managed shift roster ● Provided ongoing in-house product- & customer service training to direct reporting staff ● Ongoing marketing via social media, print & brochure distribution ● Managed customer loyalty programme ● Monthly meetings with accountant ● ● ● ● Basic bookkeeping Conducted treatments Stock control Product sales Name of firm Position Period ​ : CDP Print Management (London) : Accounts Manager ​:​ July 2004 – June 2006 (Working holiday visa expired, returned to SA to start my own business) Duties included​: ● Managed South London NHS print account ● Data capturing ● Key accounts management ● Stock control ● General administrations ● Assistant to General Manager REFERENCES Mr. Alban de Souza Director at CDP Print Management (London)-Danica Bloomberg Previous Marketing Manager at Adventure Boot Camp for Women Reporting Manager for 7 years - Thank you for taking the time to read my Curriculum Vitae! Please contact me at any time with any questions you might have. All proof of qualifications are currently in storage, but will happily be provided upon request!