Amelia Ngozichukwuka Chukwu

AMELIA NGOZICHUKWUKA CHUKWU​ Enugu, Enugu State,Nigeria PROFESSIONAL SUMMARY Detail-oriented and proactive Virtual Assistant, Customer suport and Administrative Support professional with hands-on experience in front desk operations and office administration. Skilled in communication, email management, and CRM tools, with a strong ability to organize tasks, manage schedules, and support business operations efficiently. Currently developing advanced digital and remote work skills through professional training programs. Eager to contribute to customer support and administrative roles in a dynamic organization. CORE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Virtual Assistance Customer Support Administrative Support Email & Calendar Management CRM Tools Communication (Written & Verbal) Data Entry & Record Keeping Time Management & Organization Microsoft Office Tools WORK EXPERIENCE Front Desk Officer​ St. Leo's Hospital ​ Date Jul 2021 – Dec 2021 Roles ●​ ●​ ●​ ●​ ●​ ●​ ●​ Managed incoming calls, emails, and customer inquiries professionally Provided information and support to clients and visitors Maintained records and handled basic administrative tasks Ensured smooth front office operations Patient registration and appointment scheduling Ensured accurate data entry into health information systems. Guiding patients through admission and discharge procedures. ●​ Handled confidential records in compliance with privacy standards. ●​ Respond to emergencies by directing patients appropriately, and ensure a welcoming, organized environment that enhances patient experience and operational efficiency. Administrative Assistant​ St. Leo's Hospital ​ Date: Dec 2021 – Sept 2025 ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Assisted with daily office operations and administrative duties Managed files, documents, and scheduling Supported communication between departments Handled email correspondence and data entry tasks Liaise closely with doctors, nurses, and laboratory units to ensure seamless service delivery. Handled patient complaints or inquiries with professionalism. Tracked inventories and compliance with hospital policies and healthcare standards. Managed patient flow to reduce wait times Coordinate and process health insurance billing EDUCATION National Open University of Nigeria​ Currently Studying TRAINING & DEVELOPMENT ●​ Virtual Assistance and IT support Training –Digital Witch Support Team (In Progress) ●​ Virtual Assistance Training – Allison (In Progress) ADDITIONAL INFORMATION ●​ Available for remote roles ●​ Quick learner with strong adaptability ●​ Strong work ethic and attention to detail