Amelia Elace A. Cunanan

Amelia Elace Ascano - Cunanan Unit 3, 3rd Floor DM Building Summer Meadows Subdivision, Salitran 3 Dasmarinas, Cavite 4114 Contact Number:- Email:-WhatsApp: - My name is Elace and I am interested in being a part of your company. I have extensive Virtual Assistant work experience and I find fulfillment working on precise and detailed projects. I have more than enough work experience and the right skills that would make me an asset to your company. I am a degree holder of Bachelor of Science in Management Information Systems in Ateneo de Manila University. My knowledge and skills from my BPO experience derived from real-life ventures ranging from Customer Service, Telemarketing, Technical Support, Team Lead roles and Administrative skills. I learned the art of having people skills, improve my language and communication skills and enhance my knowledge towards office and administrative work. I learned how to multi-task and observe proper time management. I write creatively and analytically and highly value clear communication, both in person and online. I am most definitely an ambitious self-starter, a certified team player and absolutely rock at inspiring a group. I like learning first hand and am ready to dive into a great work place at the comfort of my home. I am certain that I have the right set of skills that would be an ideal virtual assistant to accomplish your requirements. I am available for either part time/full time basis; depending on your demands and needs; I have listed my skills below for your review. SKILLS: Communications Skills (listening, verbal, written) - Exceptional listener and communicator who effectively conveys information verbally and in writing. Analytical/Research Skills - ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed. Computer/Technical Literacy - Computer-literate performer with extensive software proficiency covering wide variety of applications. Online App Skills – experience in using G-Suite, Asana, Worksnaps, WhatsApp, Viber, Line, Evernote, and Zendesk. Flexibility/Adaptability/Managing Multiple Priorities - Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Interpersonal Abilities - Proven relationship-builder with unsurpassed interpersonal skills. Leadership/Management Skills - Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches’ employees to meet high performance standards. Multicultural Sensitivity/Awareness - Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Planning/Organizing - Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Problem-Solving/Reasoning/Creativity - Innovative problem-solver who can generate workable solutions and resolve complaints. Teamwork - Resourceful team player who excels at building trusting relationships with customers and colleagues. CAREER OBJECTIVE: To find a challenging position to meet my competencies, capabilities, skills, education and experience. WORK EXPERIENCE: November 2015-October 2016 Home Based Jobs Virtual Assistant / Account Manager for Prison Connect January 2014 – June 2014WEST Contact Services 29th Floor Export Bank Bldg. Pasong Tamo, Makati City Technical Analyst for COMCAST February 2013 - July 2013Sutherland Global Services 12th Floor Philplans Corp.Center Taguig City Technical Coach for Microsoft February 2012 – October 2012Startek Philippines 5th Floor ETON Centris Building Ortigas Pasig Team Lead for Time Warner Cable June 2011 – January 2012TRG Philippines 10th Floor Hanston Bldg. Emerald Avenue, Ortigas Pasig SME/Team Lead for ATT March 2008 – October 2010 TELUS International 5th Floor Market Market Fort Bonifacio, Taguig Customer Interaction Associate Dell Computers / TXU Energy July 2006 – January 2008Pacifichub Corporation 10th Floor Robinsons Equitable Tower ADB Avenue, Ortigas HR Specialist – Employee Relations February 2004 – January 2006Convergys Philippines Banawa Hills, Cebu City Recruitment Specialist / Inbound Sales Associate Sprint PCS EDUCATIONAL ATTAINMENT: 1999 – 2003 Ateneo de Manila University BS in Management Information System 1995 – 1999Ateneo de Zamboanga University High school Diploma 1987 – 1995 Ateneo de Zamboanga University Elementary Diploma SEMINARS ATTENDED: February 2004 Culture Communications Training Product Specifics Training Convergys Philippines July 2006 Management Trainer Specific for Human Resources Department November 2011LEAD Training Program