Amelia Base Bañega
Mobile: -
Email:-
Objective
Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.
EDUCATION
Graduate Studies
MASTER OF BUSINESS ADMINISTRATION (MBA)
Cabalum Western Colleges
Dr. Fermin Caram, Sr. Avenue, Iloilo City
Graduated, AY 2006
College
Bachelor of Science in Business Administration (BSBA)
Cabalum Western Colleges
Dr. Fermin Caram, Sr. Avenue, Iloilo City
Graduated, AY 2004
Major in Marketing Management
Iloilo City
SECONDARY DIPLOMA
Villamayor High School
Salingogon, Minalabac, Camarines Sur
Graduated, AY 2000
Primary
Salingogon Elementary School
Salingogon, Minalabac, Camarines Sur
Graduated, AY 1996
CAREER PROGRESSION
ACADEME
Professor II (Full-time)
St. Dominic College of Asia
November 4, 2014- April 19, 2017
E-Aguinaldo Hi-way
Bacoor City, Cavite
Online Teacher
April 4, 2016- present
51talk Philippines
Instructor
ACSI College of Iloilo (Formerly: ACSI Business and Computer School)
JM Basa St., Iloilo City
June 2, 2006 - March 30, 2007
Instructor
Jeremiah School of Business and Arts
Iloilo City
June 6, 2005 - March 30, 2006
BPO
Technical Support
Microsoft Answer Desk Online (Chat)
July 20, 2014 to October 30, 2014
Sutherland Global Services
12F PhilPlans Corp. Center
Triangle Dr. Cor. 10th Ave
Bonifacio Global City, Taguig City
CSR|TSR|Voice/Chat Support
CSR NA/ANZS/APGC
Microsoft Store
June 10, 2011 – July 15, 2014
Sutherland Global Services
12F PhilPlans Corp. Center
Triangle Dr. Cor. 10th Ave
Bonifacio Global City, Taguig City
Customer Interaction Agent
Microsoft Xbox/WLID CHAT
Outbound CS for Metro PCS (Special Project)
August 23, 2010 - June 6, 2011
Telus International Philippines
4/F Market! Market!
Bonifacio Global City, Taguig City
Senior Tech Lead
Microsoft Zune
October 3, 2008 - August 22, 2010
Sutherland Global Services
Jose Abad Santos Ave., Bertaphil II
Clarkfield Pampanga
Escalation/Tier 2
May 22, 2008 - October 3, 2008
Technical Support Representative
October 22, 2007 - May 22, 2008
Sutherland Global Services
Clarkfield, Pampanga
PROVEN JOB ROLE
Instructor
Conduct classes and deliver the lessons.
Communicate necessary information regularly to students, dean, program supervisor and
parents regarding student progress and student needs
Manage student behavior in the classroom by establishing and enforcing rules
and procedures.
Observe and evaluate student's performance and development.
Submit examination papers to the dean and program supervisor before the schedule exams.
Submit class records, grade sheets and other papers for compliance.
Conduct researches as part of Administrative task.
Online Teacher
Manage and communicate effectively when conducting one on one lesson at student's preferred time
Provide motivating, timely and constructive feedbacks during and after each lesson
Able to explain complex subjects in simple terms
Communicate effectively with students at a different learning skills level to support instruction and advance educational goals.
Respond to student's questions during the lesson to help them understand more about their course.
Technical/Customer Support Representative
Attend to customer’s issue and provide effective resolution with great satisfaction from the customer
Provide technical support effectively and efficiently.
Provide excellent customer service
Senior Agent
Take consultation calls from Tier 1 agents
Responsible in helping tier 1 agents in providing accurate troubleshooting steps to resolve their issues in customer’s first contact.
Provide coach back for if necessary
Senior Tech Lead
Assist the Team Supervisor in managing the team members by providing effective feedback about their performance
Take escalation/supervisor calls
Daily scrubbing of cases and providing coach back in a real time manner
Meeting/calibration calls with the clients
Facilitate training, grow sessions, and spot sessions
Acting Team Leader-responsible for the team to maintain their performance metrics and managing the team in behalf of a supervisor
PERSONAL DETAILS
Nationality : Filipino
Date of Birth: 17th August, 1984
Marital Status: Single
REFERENCE
Furnished promptly upon request with supporting documents
