Ameer Najah Issa

AMEER N. ISSA | +964 - |-| http://linkedin.com/in/ameer-najah-400a4595 SUMMARY Highly experienced and results-driven professional with a strong background in management, fleet operations, training and development, and financial oversight. Proven ability to lead teams, optimize operational efficiency, and enhance security protocols. Bilingual in Arabic and English, with proficiency in Kurdish. Demonstrated expertise in managing large-scale operations, implementing effective training programs, and driving financial improvements. EDUCATION • Bachelor of Business Administration | St. Edwards University, Texas, Houston | 2012 • Diploma in Criminal Justice | Elite Security and Investigation (FSCJ), Jacksonville, FL | 2013 EXPERIENCE Earthlink | Security & Fleet Section Head | 2023 - Present • • • • • • • • • Spearheaded the management of a 900+ driver fleet, implementing strategic initiatives that yielded significant cost reductions and enhanced operational efficiency. Optimized logistical routes and schedules, resulting in improved delivery times and efficient resource allocation. Managed and oversaw the financial aspects of fleet operations, collaborating with accounting teams to ensure accurate budgeting, cost control, and financial reporting. Collaborated with accountants to analyze financial data, identify cost-saving opportunities, and implement strategies to optimize resource utilization. Negotiated and managed contracts with vendors, securing favorable terms and optimizing resource utilization. Developed and executed B2B sales strategies for fleet services, expanding the company's client base. Managed a comprehensive security infrastructure, overseeing 2,000+ camera systems and implementing robust monitoring and access control procedures. Developed and delivered targeted training programs for drivers and security personnel, ensuring adherence to safety protocols. Cultivated strong client relationships, addressing concerns and ensuring customer satisfaction. Sulaimaniyah Security Forces (Asayesh) | Trainer | 2016 - 2023 • • • • • • • Designed and delivered comprehensive English language training programs for Security Officers, enhancing operational effectiveness. Crafted and implemented curriculum-aligned lesson plans and educational materials, ensuring optimal knowledge retention. Conducted assessments of student progress, tailoring instruction based on evaluation results. Adapted teaching strategies based on student performance and operational needs, fostering a dynamic learning environment. Cultivated a collaborative learning atmosphere, promoting language acquisition through practical exercises. Improved communication effectiveness within the security force by enhancing English language capabilities. Maintained detailed records of student performance and training outcomes. Westside Pool House | Jacksonville, FL | Operations Manager | 2013 - 2016 • • • • • • • Managed daily operations for a 300+ delivery driver fleet, optimizing resource allocation for efficient service delivery. Directed logistical planning and execution, improving delivery routes and schedules. Monitored and controlled operational expenses, implementing cost-saving measures to improve profitability. Increased sales through special request services and excellent customer service. Cultivated a high-performing team through recruitment and hiring initiatives. Elevated customer satisfaction through standardized employee training programs. Resolved customer complaints and fulfilled special requests, maintaining positive customer relations. S.A.F.E. Management | Jacksonville, FL | Security Officer Supervisor (PT) | 2013 - 2014 • • • • • Enhanced building security through thorough access control procedures. Maintained a safe environment by responding to medical emergencies, bomb threats, and fire alarms. Ensured loss prevention through X-ray screenings and parking lot patrols. Promoted safety and awareness by reporting hazards and monitoring loading dock activity. Maintained professional communication with tenants, guests, and supervisors. Allied Barton Security Service | Jacksonville, FL | Security Supervisor | 2011 - 2013 • • • • • • • • • Enhanced security posture through CCTV monitoring and personnel dispatch. Developed and implemented security procedures for emergency response and crisis management. Created and delivered training programs for new security personnel. Investigated incidents of fraud, theft, and embezzlement. Maintained a visible security presence through facility patrols. Ensured prompt response to emergencies. Safeguarded premises through intrusion patrols and access control. Performed security screenings using X-ray machines and hand-wands. Protected sensitive documents and monitored building systems. SKILLS • Security Management: CCTV Surveillance, Access • Control Systems, X-Ray Hi-Scan, Defensive Driving, Incident Management, Investigations, Crisis Management, Physical Security, Information • Protection • Training & Development: Curriculum Design, Lesson Planning, Language Training (English), Performance Assessment, Program Evaluation • Financial: Budgeting, Cost Control, Financial Reporting, Financial Analysis, Vendor Contract Management LICENSES • • • Security Officer Class (G) Armed Security Officer Class (D) T.W.I.C. Fleet Operations: Logistics Optimization, Route Planning, Resource Allocation, Vendor Negotiation, Financial Oversight, Budgeting, Cost Control Communication & Interpersonal: Bilingual (Arabic/English), Conflict Resolution, Client Relationship Management, Team Leadership, Customer Service