Ameena Butt

AMEENA MAQSOOD BUTT . - - Lahore Pakistan PROFESSIONAL SUMMARY Objectives To work in a dynamic organization where I can elevate my professional skills and abilities and utilize those for securing benefits for the organization and my own self. SKILLS WORK HISTORY  Performance Enhancement, Efficient Service  Microsoft Certification  Deployment Leadership and providing Staff Support  Sales Presentation  Diploma in Office Management, Diploma in Accounting and Finance  Familiar with OS Window 11 and MAC  Dealing and Managing Different Finance and Accounting Global Vendor application and Software.  Familiar to work online Systematically at both end sides  Experience fantastic supervision to handle multitask and team leading. Standard Chartered Bank - Telephone Operator Gulberg, Lahore Pakistan • 12/2008 - 08/2009 EDUCATION Proceed College Lahore, Pakistan • 04/2006 BBA : Statistics And Mathematics, Marketing Economics Apwa Youth College Jail Road Lahore • 04/2004 Intermediate computer Science : Math, Stat And Computer  Directed incoming calls to internal personnel and departments, routing to best-qualified department.  Responded to customer inquiries with patience and positivity to establish excellent first impression.  Connected callers with appropriate professional, department, or business.  Collected personal information from customers to accurately document requests.  Performed data entry operations to update database with customer responses. Moblink Telecommunication And Network - Customer Relations Specialist Lahore, Pakistan • 09/2009 - 03/2018  Coordinated with dealers and distributors by delivering quality support and detailed educational information.  Reached out to customers after completed sales to suggest additional service or product purchases.  Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.  Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.  Developed and updated databases to handle customer data.  Responded to customer requests for products, services, and company information. Dinco Pakistan - Data Analyst Lahore, Pakistan • 03/2021 - Current  Developed and maintained databases to store customer information.  Collated and organized data entry documents into filing systems for easy access.  Created and maintained data entry logs to track data entry activities. .  Scanned documents and saved in database to keep records of essential organizational information.  Analyzed current data records to provide detailed reports.  Updated and maintained customer information, documents and records.  Managed and organized documents for data entry tasks.  Followed data entry protocols, rules and regulations.  Used computer software to store and retrieve data.