AMEEN HAKEEM
IT Support Engineer | IT and Application Specialist
L www.linkedin.com/in/ameen-hakeem-ba112941 Doha, Qatar
EXPERIENCE
E-commerce | Digital sales Manager
Fiora Trading | Fiora Aquatic | Fiora Pets | Doha, Qatar | Jan 2024 - Pres
Identified and listed products across multiple online platforms, ensuring optimized visibility
and accurate categorization.
Maintained strong relationships with account/category managers from platforms like
Snoonu, Talabat, Rafeeq, Keeta, and others to align on promotions, listings, and
performance.
Collaborated with internal sales teams to set monthly online sales targets and plan
promotional campaigns to drive traffic and conversions.
Conducted monthly sales analysis including P&L, KPI tracking, and CCFOT metrics to
evaluate performance and identify growth opportunities.
Monitored stock levels and prepared purchase orders for out-of-stock items to ensure
uninterrupted sales flow.
Additional Administrative Responsibilities
Managed inventory operations across two retail outlets, ensuring accurate stock levels and
timely replenishment.
Oversaw merchandising standards to maintain brand consistency and appeal.
Created staff rosters to optimize manpower and ensure smooth daily operations.
Handled vendor relationships, including onboarding, negotiations, and performance tracking.
Assisted in procurement processes and supported clearance of new arrival shipments.
Coordinated with internal teams to streamline supply chain and delivery timelines.
Supported digital marketing initiatives including campaign execution and content
coordination.
Acted as a frontline handler for critical customer situations, ensuring resolution and
satisfaction.
Played a key role in onboarding and coordinating new business projects, ensuring timely
execution and alignment with strategic goals.
IT Consultant
Ruh Al-Quds Lil-Tijara | Doha, Qatar | Jan 2024 - Nov 2024
Optimized ITsystemsand infrastructurefor clients, improving overall efficiency.
Provided technical support and troubleshot complex IT issues.Developed IT strategies,
managed system installations, and ensured data security.
Coordinated with Division Managers, Section Heads, and Team Leads on various initiatives.
Facilitated meetings, prepared and distributed minutes MOM, and managed meeting
agendas.
Application Support Engineer, E-commerce (B2C & B2B)
UNILEVER Sri Lanka | Colombo January 2020 - January 2023
Supervised end-to-endE Commerce operations,including Shopifyand CMS platforms.
Ensured successful deployment with minimal post-launch issues through thorough
user acceptance testing.
Assisted with office tasks such as booking meeting rooms and network accounts.
Processed PR/PO/SES in SAP and handled invoices.
Provided detailed sales reports to stakeholders, improving forecasting accuracy by
30%.
Application Support Engineer, ERP, and DMS
UNILEVER Sri Lanka | Colombo January 2015 - January 2020
Resolved 90% ofcustomer inquirieson ERP/DMS systemson thefirst response.
Analyzed and troubleshoot application issues, implementing solutions that reduced
downtime by 20%.
Supported administrative and logistical tasks for departmental events and meetings.
Reduced processing errors by 10% in managing purchase orders and invoices with
SAP.
IT System Administrator
NARA Engineers and Contractors | February 2012 - October 2015
Troubleshoot IT issues and organized efforts with project managers.
Oversaw inventory and equipment maintenance, reducing downtime by
15%.
Internship IT Executive
ABAS (PVT) Ltd | Colombo February 2010 - January 2012
Troubleshot IT issues, arranged coordination with project managers, managed
records, and recommended software updates.
PROJECTS & COURSES
ERP Solution Software Project Learning ITIL®
Excel: VLOOKUP and XLOOKUP for
Beginners - January 2022 U
uStore Phase II & LEVEREDGE
SUMMARY
Efficient and detail-oriented Data Entry
Specialist with a strong foundation in IT
applications, ERP systems, and e-commerce
operations. Formerly supporting Unilever Sri
Lanka, I bring technical precision, fast typing
speed, and a sharp analytical mindset to remote
data management tasks. Adept at handling large
datasets, maintaining data integrity, and
streamlining digital workflows. Seeking a remote
Data Entry Clerk role where I can contribute
accuracy, speed, and reliability in a deadlinedriven environment.
EDUCATION
Certificate, Power BI for
DATA Analysis
IT Guru Global
2024
(Bsc) Computing
ESOFT Metro Campus
2014
Higher National Diploma
in Interactive Media
Institute of Business Studies
2014
Diploma in Business and
Information Technology
Institute of Business Studies
2010 12/2010
SKILLS
Fast and accurate typing (60+ WPM)
Data entry and validation (Excel, Google Sheets,
ERP systems)
Remote collaboration tools (Zoom, Teams)
File management and digital organization
Data cleansing and formatting
Confidential data handling
Basic SQL and database navigation
ERP & e-commerce backend familiarity
IT service request handling & resolution
Application deployment & maintenance
Shopify & CMS Sales Performance Tracking
End-user support & assistance System & Server
Troubleshooting & Technical Support - Remote
Software Diagnostics
