Amee Hunter

AH Amee Hunter Earlwood, NSW 2206 PROFESSIONAL SUMMARY ACCOMPLISHMENTS SKILLS WORK HISTORY - - Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer-focused professional with successful 13-year career in the IT/Telecommunications sector. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Achieved year on year growth in Sales Numbers Supervised team of 4 staff members. Won Employee of the Year award in 2017, 2018, 2019, 2022. Client Relationship-Building Effective Customer Communication Customer Satisfaction Complex Problem-Solving Multitasking and Organization Critical Thinking SERVICE MANAGER / BUSINESS TECHNOLOGY ADVISOR 07/2017 to 10/2023 TBC Group (TBTC Sydney City) | Mascot, NSW Maintained authoritative knowledge through continued education and ongoing training. Maximised performance by monitoring daily activities and mentoring team members. Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Supervised operations staff and kept employees (including sales staff) compliant with company policies and procedures. Developed and maintained relationships with external vendors and suppliers. Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies. Explained technical information in clear terms to non-technical individuals to promote better understanding. Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings. Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Evaluated employee performance and conveyed constructive feedback to improve skills. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Delivered technical presentations matching audience level of expertise to explain products and services to customers. Extended analysis to assist technology team efforts to escalate and resolve issues. Diagnosed and troubleshot hardware, software and network issues. Assist with software/hardware configuration when required BUSINESS TECHNOLOGY ADVISOR 01/2013 to 10/2023 TBC Group (TBTC Sydney City) | Mascot, NSW Maximized performance by monitoring daily activities and mentoring team members. Use consultative sales techniques to understand customer needs and recommend relevant products and services. Achieved top performance by strategically adapting to rapidly changing, competitive environment. Retained excellent client satisfaction ratings through outstanding service delivery. (NPS) Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing. Met with business leaders to better understand IT issues that negatively impacted businesses. Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision. Communicated regularly with customers concerning data exchange and technology integration. Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity. Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities. MOBILITY SPECIALIST 11/2011 to 01/2013 Telstra Business | Sydney, NSW Selected correct products based on customer specifications and explained details and functionality of each. Identified opportunities to further business transactions via upselling and cross-selling. Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems. SYSTEM KNOWLEDGE CERTIFICATIONS EDUCATION MS Office 365 (including Office 365 Calling) Microsoft Dynamics CRM Cisco Webex Salesforce DRIFT2000 MochaSoft Linux Acronis - Cloud Sales Fundamentals + Associate + Professional Checkpoint - Harmony Endpoint & Harmony Browse Sales Specialist Checkpoint - Harmony Mobile Sales Specialist Cisco SMB Track Certificate III | Small Business Management OTEN, Online Certificate III - Business/Administration ARC College, Traineeship 11/2011