Ame Koortz

AME KOORTZ Randburg, South Africa-- PERSONAL INFORMATION • Date of birth:- • Nationality: South African • Marital status: In a Relationship • Visa: Citizen LANGUAGES English: Proficient C2 Afrikaans: C2 Proficient SUMMARY Experienced Office Administrative Assistant and Social Media Marketing Assistant with a proven track record in enhancing operational efficiency and driving brand engagement. Demonstrates strong organisational skills, adept at managing confidential information, and proficient in digital marketing strategies, including content creation and social media management. Skilled in customer service, data entry, and administrative tasks, with a commitment to excellence and continuous learning. Career goal: to leverage expertise in administration and marketing to contribute to business growth and innovation. SKILLS • Quick learner • Organising • WordPress familiarity • Problem-solving • Editing • Grammar • Willingness to learn • Active listening • Spelling errors • Commitment to excellence • Researching • Analytical and critical thinking • Call answering • Forwarding • Customer focused • Strategic planning • Sorting • Microsoft Word • Customer Service • Health and safety awareness • Task collaboration • Eye for detail • Easy to work with • Available to help • Planning • Preparation work • Content creativity • Canva • Canva design • Deadline management • Organisational skills • Administrative skills • Data Entry • Flexibility in task handling • Email handling efficiency • Scheduling • Task prioritisation • Approachable personality • Pinterest marketing • Instagram business tool • Confidentiality awareness • Calendar management • Customer relationship management • Data organisation • Sales and marketing strategy • Client relationship building • Reception management • Filing systems knowledge • Photoshop basics • Client communication • Office equipment operation • Spreadsheet creation and analysis • Instapage • Hashtag monitoring • Reception • Knowledge of Shopify • Knowledge of Meta Business Suite • Graphic creation • Digital and social media marketing WEBSITES, PORTFOLIOS AND PROFILES • www.linkedin.com/in/ame-koortz-35aab8243 EXPERIENCE SOCIAL MEDIA MARKETING ASSISTANT, 04/2025 - Current Purple Heart Gallery & Framing, Johannesburg, South Africa • Managed daily content creation and scheduling for Facebook, Twitter, Instagram, and LinkedIn, resulting in higher engagement rates. • Designed new and innovative social media strategies and campaigns to raise brand awareness, gain more followers and increase ROIs. • Conducted market research to identify trends and insights for developing relevant and impactful social media content. • Monitored social media channels for brand mentions and relevant conversations to engage in real-time. • Collaborated with team members to achieve target results. • Developed engaging materials through the creation and enhancement of photos. OFFICE ADMINISTRATIVE ASSISTANT, 03/2025 - Current Purple Heart Gallery & Framing, Johannesburg, South Africa • Handled incoming calls and correspondence, directing enquiries to appropriate departments to facilitate smooth communication. • Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents. • Managed confidential files and documents, adhering to privacy laws and ensuring secure handling of sensitive information. • Administered company databases, accurately inputting and updating information to support business operations. • Received, routed and distributed incoming mail and parcels. • Processed large amounts of data and independently resolved discrepancies. • Developed and implemented filing systems, both electronic and physical, to improve document management and retrieval. • Communicated ideas clearly across multiple channels to assist staff. • Handled and managed all administrative requests set out by managers, and directors. • Compiled data, produced visualisation charts and prepared reports on behalf of staff. 03/2025 - Current Purple Heart Gallery & Framing, Johannesburg, South Africa • Assisted customers in selecting products, offering detailed advice to meet their needs. • Handled customer enquiries, providing prompt responses to questions about products and services. • Assisted customers in locating products and provided detailed information to enhance shopping experience. • Collaborated with team members to achieve sales targets and contribute to store success. • Processed sales transactions efficiently, handling cash, credit, and debit payments accurately. • Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business. • Maintained a tidy and safe shopping environment, following health and safety guidelines. • Shared new products and promotions with customer to encourage sales. • Advised customers on product range, price, delivery, warranties and product use. • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans. • Rotated stock on shelves, reducing stock waste and minimising store losses. • Promoted sales and special offers for discounts and merchandise options. CREATIVE WRITER, 01/2021 - Current Wattpad, Johannesburg, South Africa • Company Overview: Online. • Authored multiple original and derivative works, showcasing versatility, and creativity in storytelling. • Diligently self-edited and proofread manuscripts, demonstrating exceptional attention to detail. • Cultivated a dedicated readership, providing editorial services to community members with a passion for refining, enhancing, and improving written content. • Craft engaging content for various platforms including websites, blogs, and social media. • Edit and proofread written materials for grammar, style, and consistency. • Adapt writing style and tone to suit different target audiences and platforms. • Create compelling headlines, subheadings, and calls to action to enhance engagement. • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content. • Translated complex topics into clear, understandable language, making information accessible to a broader audience. • Conducted thorough research to produce factually accurate and informative articles, contributing to the publication's credibility. • Adapted writing style to suit various genres, including fiction, non-fiction, scriptwriting, and technical writing. ADMINISTRATIVE ASSISTANT, 04/2022 - 03/2025 IT Tech Services • Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments. • Maintained comprehensive filing systems, both digital and paper-based, for • • • • • • • • • • EDUCATION easy retrieval of documents. Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow. Responded to incoming requests for information or forwarded to appropriate individual. Managed confidential information with discretion, upholding data protection standards. Received, routed and distributed incoming mail and parcels. Secured data by following confidentiality procedures. Scanned new documentation into system and classified data using standard codes. Organised fair access to office facilities, resources and supplies. Proofread and corrected different types of documentation. Prepared and edited correspondence, reports, and presentations to support executive communication. Organised travel arrangements and accommodations for staff attending external meetings, conferences, and events. HOËRSKOOL LINDEN, Johannesburg, 01/2021 HIGH SCHOOL DIPLOMA PATRICIA CALDEIRA, MIGUEL SILVA ON UDEMY, Online, 01/2023 CERTIFICATE FOR CHARACTER DESIGN • Crafting character profiles through writing and brainstorming to define traits, and personality • Utilising gesture drawing techniques to develop dynamic character poses • Applying colour theory principles to enhance character design • Producing a comprehensive four-view character turnaround SIOBHAN TWOMEY ON UDEMY, Online, 01/2022 CERTIFICATE FOR BACKGROUND DESIGN • Mastery of animation art fundamentals, including concept art, colour keys, layout drawing, and background painting • Comprehensive understanding of the colour wheel and colour harmony principles • Proficient in lighting techniques, employing light and shadow to enhance painting depth • Skilled in utilising specialised brush packs, with advanced brush and painting methods • Expertise in creating atmospheric effects for captivating concept art, fantasy scenes ELMIRA STRANGE, MPHIL, DIP ON UDEMY, Online, 01/2022 CERTIFICATE FOR CHILD PSYCHOLOGY • Explored effective teaching strategies for children's comprehension of body language • Examined the progression of emotional development in infants • Emphasised the significance of achieving developmental milestones • Analysed contemporary psychological theories relevant to child development • Identified indicators of atypical or delayed development in infants • Investigated the concept and impact of 'unconditional love' on a child's growth • Studied the factors influencing a child's choice of role models • Delved into the development of the 'ego' in children