AMBROSE ESTHER
Lagos, Nigeria | - |-| LinkedIn
PROFESSIONAL SUMMARY
● Results-driven customer service professional with 4+ years of experience delivering
exceptional support and resolving customer inquiries efficiently.
● Adept at managing administrative tasks, handling high volumes of customer
interactions, and ensuring client satisfaction across various industries.
● Skilled in using CRM tools (Salesforce, Zendesk, HubSpot) and project management
platforms (Trello, Monday.com) to streamline processes and improve team
productivity.
● Known for excellent problem-solving, strong communication skills, and a proactive
approach to achieving organizational goals.
SKILLS AND TECHNICAL PROFICIENCY
Core Tools:
Slack | Salesforce | HubSpot | Intercom | Monday.com | Trello | Zendesk | Freshdesk |
Google Suite | MS Office Suite | Zoom | Loom | Zapier | Mailchimp
Core Skills:
Customer Service | Conflict Resolution | Active Listening | Technical Proficiency | Time
Management | Virtual Assistance | Telemarketing | Appointment Scheduling |
Problem-Solving | CRM Expertise | Empathy | Attention to Detail
PROFESSIONAL EXPERIENCE
Customer Support | IRIA KENNELS VET CLINIC | Remote | March 2022 - January
2025
● Delivered personalized service to clients, achieving a 95% satisfaction rating over
two years.
● Reduced client wait times by 30% through efficient scheduling and seamless
communication.
● Increased clinic revenue by upselling wellness plans and pet care products to clients.
● Trained and mentored new hires, improving team efficiency and enhancing client
interactions.
● Earned "Employee of the Month" for three consecutive months by consistently
exceeding targets.
CUSTOMER CARE REPRESENTATIVE | APPETIE CUISINE | April 2020 - February 2022
● Enhanced customer satisfaction by resolving inquiries on product details, order
tracking, and troubleshooting, achieving a 98% resolution rate.
● Contributed to a 20% increase in customer retention through efficient follow-ups and
addressing feedback professionally.
● Proactively informed customers about promotions and events, leading to a 15%
boost in sales.
● Delivered timely insights to management, driving service improvements based on
customer feedback.
● Built strong customer relationships by addressing complaints empathetically,
fostering loyalty.
EDUCATION
NATIONAL OPEN UNIVERSITY OF NIGERIA
Undergraduate of Bachelor of Arts in English Language
CERTIFICATIONS
Digital Witch Community Course | In-Demand IT Skills Training | October 2024
