Ambi Solomon

Profile An experienced Customer service specialist, Telemarketer and appointment setter with years of experience in sales and marketing, and customer service. To accurately collect data to engage in productive task. Enjoy solving problems and getting exposure on multiple organization. A seasoned communicator and a team player that can interact with team members and clients in a cooperative firm. Soothing manner; always poised to utilize good coordination, planning, and organizational strength in building corporate values with minimal supervision. I will excel in the collaborative environment on which your organization prides itself. Ambi Solomon Customer Service representative/ Appointment setter Professional Experience - Appointment setter (Remote), The VA Group - 11/2023 – 04/2024 Federal Capital Territory, Nigeria Setting up meetings, appointments, or consultations between salespeople, account managers, or service providers and prospective clients or customers. Qualifying leads to ensure that they meet certain criteria or are likely to be interested in the product or service being offered. During the appointment-setting process, developing a good rapport and relationship can lay the groundwork for a successful sales pitch. Following up with potential clients to verify the appointment, send further materials or information, and answer any questions or concerns they might have. Ensure that CRM systems or databases contain precise records of meetings, leads, and exchanges. • Nigerian Single • 09/09/1993 Male • linkedin.com/in/ambi-solomon 51b85a191 live:ambisolomon1 • • Lead Generation Specialist / Prospecting (Remote), The VA Group 08/2023 – 11/2023 Outbound prospecting to identify and qualify potential leads. Inbound marketers create and optimize content to attract potential customers to a company's website. Engage with leads through emails, phone calls, or other communication channels and schedule meetings for prospect and the sales team. Email marketing specialists develop and execute email campaigns to nurture leads and convert them into customers. • • • • Education B.Sc. Sociology, Kwararafa Univerisity 02/2012 – 11/2017 | Nigeria Introduction to Sociology Introduction to psychology Introduction to Criminology Data Analysis Peace and conflict Resolution Juvenile delinquency Correctional Institution Counter Terrorisms Cyber-security • • • • • • • • • Conduct market research to identify and understand the target audience, including their needs, preferences, and pain points. Use various methods to source leads, including online research, social media, industry events, webinars, and partnerships with other businesses. Evaluate leads to determine their level of interest, budget, authority to make purchasing decisions, and timeline for making a purchase (commonly referred to as BANT: Budget, Authority, Need, Timeline) Utilize Customer Relationship Management (CRM) software to track and manage leads, record interactions, and ensure timely follow-ups. Monitor and analyze key performance indicators (KPIs) related to lead generation efforts, such as conversion rates, open rates, click-through rates, and lead-to-sale ratios. Use this data to refine strategies and optimize campaigns. Courses • • • • • Customer Service Specialist (Remote), Citizens Disability 10/2020 – 08/2023 | United State of America Customer Relationship Management, Clemads Global consulting Limited 2019 – 2020 | Nigeria Introduction to Customer Relationship Management. Skills that will make you a better customer relationship management. Three Pillars of Customer Relationship Management How to handle Customers' Questions, Complaints, and Objections. How to Meet Customer's Expectations. • • • • • Non-Governmental Organization Management, Clemads Global Consulting Limited 2019 – 2020 Understanding the Basics of NGO. Fundamental Principles/Values of NGO. How to increase interest in NGO. Fundraising Essentials. • Providing Customer support through phone calls. Verifying digital identity and authorization for customers benefit. Assist American citizens entitled to social security insurance and Social Security disability benefits by providing them with the necessary information to qualify with the social security administration. Maintains strict confidentiality; adheres to all citizens disability guidelines and regulations. Providing accurate and up-to-date information regarding disability rights, laws, and regulations. Outbound calls assisting with social security forms, Consent and requesting medical records. Communicating with government agencies and medical professionals involved in the disability benefits process. Document the outcome of every conversation with a client using the right call dispositions on a Web dialer and CRM. Built cordial relationships with team members and contributed ideas and strategies for growth. • • • • • • • • • • • • Document Specialist (Remote) 08/2023 – 10/2023 Create, review, and edit documents, ensuring they adhere to the organization's standards and guidelines. Enter data and information into documents or databases accurately. Maintain an accurate record of all documents, including document logs, metadata, and file histories. • • • International Relations & Diplomacy, Clemads Global Consulting Limited 2019 – 2020 | Nigeria Issues and Trends in Global Affairs. How the world opened up and interrelated. The Origin and Root of Modern Diplomatic Practice. Evolution of Organized Diplomacy. The Relationship Between International. Relations, Diplomacy, and Foreign Policy. • • • • • • Efficiently retrieve and distribute documents as required by various teams or individuals within the organization. Ensure documents are accessible to authorized personnel while maintaining confidentiality and security. Collaborate with various departments, teams, and external stakeholders to facilitate document-related tasks. Ensure compliance with data protection and privacy regulations. Proficiency in document management software, content management systems (CMS), and related tools to streamline document control processes. Assist with troubleshooting document-related issues. Generate reports on document control activities, including document status, revisions, and access history. Analyze data to identify trends and areas for improvement. Awards • • • • • Employee of the Month,, Outsource Global Technologies Limited 30/03/2021 Consistently exceeds performance goals and targets. Demonstrates exceptional productivity and efficiency. Maintains a high level of quality in work output. • • • • • • Appointment setter / Pre-qualification Specialist (Remote), Outsource Global Technologies Limited 11/2018 – 08/2020 | Abuja, Federal Capital Territory, Nigeria Engage with leads through phone calls, emails, or other communication channels. Maintains strict confidentiality; adheres to all citizens disability guidelines and regulations. Review applications, documents, and supporting materials to determine if applicants meet the pre-defined criteria or standards. Maintaining professional and timely communication throughout the pre-qualification process. Transferring potential leads to the Intake team for further nurturing and conversion into a customer. Organizing and maintaining records of applicants. Ensuring all documentations are accurate, up-to-date, and easily accessible for reference purposes. Create awareness to new client about our services so they can benefit and also meeting targets. Completed large amounts of inbound and outbound call reports as necessary and updating them in the CRM. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services • • • • • • • • • • Certificate of Acknowledgment,, Outsource Global Technologies Limited 12/12/2019 Successfully completes a significant project or task within the organization. Makes a notable contribution to a specific initiative or event. Actively contributes to the companies goals and initiatives. • • •