Amberly Alejado

3403 58 Street NW Edmonton, Alberta T6L 5R9 C--Objectives To get a positon inside of a company where I can share and apply my professional & personal knowledge, abilities & skills to achieve the company objectives through team work. Skills and Qualifications Ensure customer satisfaction with care and patience Ability to organize, prioritize and work under pressure, heavy work load and deadlines. Tolerant and flexible, adapt easily to different situations. Ability to communicate professionally through written and verbal communication Work Experience Financial AdvisorAugust 2016- Present Duties included: Communicated with clients and explained characteristics and qualities of insurance policies. Suggested amount and type of coverage depending on analysis of prospect’s circumstances and used persuasive sales techniques. Contacted policyholders to explain policy and recommended and made changes in insurance program and beneficiaries. Server Boston PizzaJune 2017 – Present Duties included: Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices Handled customer complaints to maintain customer satisfaction Accurately recorded orders and worked with kitchen staff to serve drinks and food that exceeds expectations Appointment Coordinator ToyotaOctober 2016 – May 2017 Duties included: Answered incoming calls and provided details about automobile services and scheduled appointments to customers Confirmed with customers about service appointments, and rescheduled missed appointments Communicated additional information provided by the service department to customers Front Desk Agent Courtyard by Marriott HotelNovember 2014-July 2016 Duties included: Greet and register arriving guests, assign appropriate room to suite the needs of each guest. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Coordinates guest requests for special services or equipment with the appropriate department. Server Ontario Waterway CruisesApril 2013 – October 2014 Duties included: Delivered outstanding customer service to assist 45 passengers in enjoying a 5 day holiday Checked and maintained proper set up and cleanliness of Dining room before and after meal service. Served 3 meals and snacks daily to 45 passengers in a fast paced team environment