Amber Rogers

Amber Rogers 719 Wolftrap LN. Virginia Beach, VA 23462-CELL:- SUMMARY Detail-oriented professional with strong communication skills and the ability to learn concepts quickly, as well as, a desire to learn and grow with a company where I can put the skills I have to use. SKILLS Detail oriented Planning/coordinating, Professional demeanor, Active listening skills, Strong organizational skills, Courteous demeanor, Excellent communication skills, Outstanding verbal and reading comprehension skills, Quick learner, Use of computers, basic Microsoft Office software (Word, Word Pad) and internet browsing, Basic data entry skills, Ability and practice in performing housekeeping duties, Basic culinary skills, Ability to multitask, Task prioritization skills, Effective and efficient time management skills, Ability to maintain a clean and sanitary environment, Customer service skills including handling customer payments and complaints as well as establishing a relationship to ensure continued patronage EDUCATION 2010 Norfolk Technical Vocational School GED Norfolk,VA All scores were high passing range or advanced range 2011 Fortis College Massage Therapy Norfolk, VA I attended this program for twenty months, from April 2011 to December 2012, before having to withdraw due to health issues and relocation. I completed all academic classes and partial externship. Curriculum included medical terminology, anatomy and physiology, kinesiology and pathology. 2016 WORK HISTORY May 2016-September 2016 PCG Public Partnerships Personal Care Aid Danville, VA Meal preparation, housekeeping duties, medication management, trips in the community and other daily tasks. October 2016- Present Grifols Biomat Plasma Processor and Phlebotomist Danville, VA Transferred to Grifols Biomat in Norfolk, VA As a Plasma Processor; Collects and processes donor samples for processing and testing, labels samples and freezes units for final packing within required time frame, monitors stored product to ensure time requirements are met, compensates donors for their donation and handles donor complaints and customer service needs, ensures all Standards of Practice and Good manufacturing policies are adhered to. As a phlebotomist; assists in determining the suitability of donors to undergo plasmapheresis prior to venipuncture, responds to and assists with handling donor reactions in accordance with guidelines, monitors donor and equipment to ensure health of donors and quality of product, sets up, disconnects and operates the automated plasmapheresis machines including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions, etc, ensures the proper calibration and maintenance of autopheresis machines and associated equipment, disconnects and disposes of all contaminated disposable equipment, ensures proper cleaning of equipment and work area between donors, maintains accurate and thorough documentation of production records, ensures donor confidentiality, builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation, learns and maintains thorough familiarity and compliance with all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. REFERENCES Janice Jeffries 701 West Sunrise Five Way, Apt H Richmond, VA- Personal reference known for 4 year(s). Gloria Blake 1033 North Main St. Apt 3 Danville, VA- Personal reference known for 6 year(s). Felecia Swanston, Operation Supervisor at Biomat Danville - Job reference known for 19 months Amanda Denton, Plasma Processor Biomat Norfolk- Job reference known for 2 months