Amber Ghafoor

AMBER GHAFOOR Virtual Assistant | Former Educator & Administrator About Me I’m a detail-oriented and dependable Virtual Assistant with a strong background in education and administration. With over 10 years of experience as an English teacher and Education Administrator, I bring excellent communication, organisation, and people skills to every role. Since transitioning into the virtual workspace, I’ve supported businesses with inbox and calendar management, sales outreach, invoicing, and customer support. I enjoy bringing structure and clarity to busy teams and take pride in delivering work that is efficient, accurate, and wellpresented. Skills Calendar & Email Management Customer Support & Enquiry Handling Sales Email Outreach (Zoho) Invoice Creation & Admin (Xero) Order Processing via Company Website Social Media Management (Facebook, LinkedIn) Document Organisation & Paperwork Communication & Time Management CRM & Live Chat Monitoring (Zoho SalesIQ) Phone - Email - Address Rawalpindi, Pakistan. m Experience 2024 - Current Virtual Assistant OneTouch Supplies UK Manage day-to-day administrative tasks including calendar scheduling, inbox organisation, and data entry Send sales outreach emails and monitor client activity using Zoho SalesIQ Provide customer support via email and live chat, ensuring timely and professional responses Create and issue invoices using Xero, and follow up on payments as needed Oversee order processing through the company website, ensuring accuracy and smooth fulfilment 2023 - 2024 LinkedIn Management Apex Accountancy Maintained the company’s professional presence on LinkedIn through regular posting and updates Responded to connection requests and direct messages professionally Engaged with relevant posts, pages, and groups to boost visibility 2023 - 2024 Facebook Management Alfajr Homeschool USA Created and scheduled engaging content tailored for the homeschool community Monitored page activity, responded to comments and messages in a timely and professional manner Designed simple graphics using Canva to accompany posts and announcements Education 2015 - 2017 B. Ed Allama Iqbal Open University Languages English Urdu Teacher training programme with a focus on classroom management, educational planning and lesson conduction. 2013 - 2015 Bachelors of Arts Punjab University A broad-based degree communication skills. providing strong critical thinking, writing, and