Amber Burnett

Amber Burnett Derby, VT 05829-- Accomplished Consultant with 4+ years of experience optimizing business processes and supporting client growth. Drives continuous improvement and workflow efficiencies using an innovative mindset and technology automation. Achieves high client satisfaction using active listening and data analysis to develop optimal, cost-effective solutions. Works well independently with a proven ability to collaborate in cross-functional settings. Work Experience Business Owner Consulting - Derby, VT August 2020 to Present • Increase client capacity for revenue-generating activity by providing remote assistance with administrative tasks and creating efficient workflows • Sustain 85% client retention through a solutions-based approach to manage resources and achieve goals • Safeguard sensitive and HIPPA-protected data through password protection, rights restriction, and encrypted password sharing • Utilized client goals and their existing tech to create automated workflows using Power Automate, Excel, and Word documents, saving approximately 30 minutes of data entry each time the workflow was triggered. • Empower small business owners to use their existing software platforms with confidence through personalized training sessions • Conducted individual and small group training on Office 365 basics and pulling specialized reports in EMR systems • Ensured minimal disruption of clients being off boarded by creating user training materials, SOP's and technical documentation formatted for ease of use and consistent with the company branding • Safeguarded sensitive and HIPPA-protected data through password protection, rights restriction, and encrypted password sharing • Worked with startups to set up basic systems, develop brand assets, and create on-brand social media templates Family Service Worker Family Resource Center at Gorham - Gorham, NH February 2018 to August 2020 • Transported children from care placements to visitation with their biological parents • Supervised visitations between biological parents and children in foster care, providing parental education as needed • Completed agency-required paperwork and reports for DCYF on parental progress. • Advocated for and received authorization with DCYF and the agency for sibling-only visits for children with non-compliant parents • Facilitated group classes for parents to gain skills in parenting and addiction recovery • Completed the requirements to be a Certified Recovery Support Person • Developed materials to streamline the onboarding process for new hires Self Employed House Cleaning - Berlin, NH January 2018 to October 2019 • Achieved 98% client retention and profitable operations within 6 months appropriate service packages and meeting/exceeding client expectations • Created written job quotes to ensure work was completed to client specifications • Invoiced clients for completed works and processed payments • Hired, trained, and supervised workers as required to complete scheduled work Education Bachelor's degree in Business Western Governors University April 2016 to June 2020 Skills • Marketing • Social Media Management • HIPAA • Branding • EMR Systems • Digital Marketing by offering