Amber Bhatnagar

•Presently associated with Annik Technology Services Pvt. Ltd, Gurgaon, as Assistant Manager
•A result oriented professional with almost 8 years of experience in managing process operations with an aim to accomplish corporate plans & goals successfully
•Proficient in running process operations & experience of developing procedures, service standards for business excellence.
•Instrumental in identifying gaps, reporting on quality trends, making recommendations for improving and enhancing the customer experience and understanding the unique drivers of the assigned LOB.
•An effective communicator with strong leadership, relationship management, coordination and analytical skills.
•Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to SLAs & managing cost-effective operations.