Amasiaku Chikosolu

I’m Meltus Chikosolu Amasiaku, a tech-savvy Customer Support Specialist with over 7 years of experience delivering exceptional service across fintech, betting, SaaS, and digital platforms. My career has been centered on one mission: helping businesses build lasting relationships with their customers by delivering fast, friendly, and effective support.

I specialize in multichannel support handling inquiries via live chat, email, and phone while using leading CRM and helpdesk tools such as Salesforce, Zoho CRM, HubSpot, Intercom, and Tidio. Whether it's responding to tickets, onboarding new users, or resolving escalated issues, I bring empathy, speed, and structure to every customer interaction.

In today’s fast-paced digital environment, efficiency is key. That’s why I’m also experienced in workflow automation using tools like Zapier, Airtable, and Asana. These skills allow me to streamline processes, reduce manual tasks, and ensure support teams remain productive and focused. I’m also familiar with internal communication platforms such as Slack, Microsoft Teams, and Zoom ensuring seamless collaboration in remote-first environments.

I’ve worked with businesses to improve customer retention, resolve technical issues, and provide back-office support including data entry, calendar management, and email correspondence. My adaptability and dedication to continuous improvement have made me a reliable asset to both large teams and small business owners.

Additionally, I have hands-on knowledge of tools relevant to e-commerce and digital marketing such as Shopify, Mailchimp, Klaviyo, ActiveCampaign, and Google Sites. This allows me to offer more than just support,I help optimize customer journeys and support sales efforts from behind the scenes.

Whether working independently or as part of a team, I thrive in roles that require organization, empathy, problem-solving, and clear communication. I’m passionate about helping customers succeed and committed to delivering service that reflects the values of any brand I represent.

If you’re looking for a reliable, proactive, and tech-driven support specialist to join your remote team, I’d be excited to bring my experience and energy to your business.