Amaru Guadamuz

 March 2019 – Present • Key Credit Repair Senior Enrollment Advisor. ▪ ▪ ▪ ▪ Contacted new and existing leads to provide a complete analysis of credit profile and score. Discuss how their needs could be met with specific products and services. Quoted prices, credit terms and other bid specifications. Completed 80 outbound calls daily, with average conversion rate of 5%. Collect data from customer service department to identify areas of improvement and provide specific recommendations to decrease cancellations and develop a plan to improve retentions.  July 2017 – March 2019 • OPTICALL BPO Noble System Administrator. ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Implemented and maintain the Noble Call Center Solution. Dialer Administrator. Report automation. Supervision of improvement projects with the different departments of the company. Responsible for the reporting of Call Center Performance, Reputation Management and Marketing Analytics. Execute, supervise and coordinate testing for projects/releases. Management and Inventory control of marketing DIDs. Administrative support for upper, local, and field management. Comprehensive knowledge of Testing methodology, procedures, and standards. Work with individual project teams, during the software development life cycle, to ensure business and technical requirements have been fulfilled; contribute recommendations and assessments to ongoing project reviews. Identify and pursue opportunities to enhance personal breadth and depth of expertise and proactively apply knowledge on the job; identify and recommend enhancements or modifications to QAT processes to continually improve overall department efficiency and effectiveness. Make strategic process and workflow decisions related to core and new functions and features. Collect data from call center Campaigns, Marketing, and finance department to present detailed reports about the meaning of gathered data to members of management and help them identify scenarios utilizing modifications in the data. Amaru Guadamuz OBJECTIVE To integrate myself into a successful enterprise and collaborate efficiently and positive according to established challenges, achieving the opportunity to develop myself in a personal and professional manner. Be objective, competitive and successful throughout my working life with the desire to acquire new knowledge, and overcome challenges are constantly my goals always based on ethical values of work effort as well as group effort. CONTACT -/--www.linkedin.com/in/amaruguadamuz Km 13.5 Carretera Vieja a León, Residencial Vista Esmeralda.  July 2016 – June 2017. • OPTICALL BPO Appointments Campaign Leader. ▪ ▪ ▪ ▪ Review daily, weekly and monthly performance with the client. Identify improvement opportunities and create action plans to improve performance. Provide coaching to increase sales conversion rate. Trained new hires on policies, computer systems, and customer service. Create training material for senior and new associates. Prepared detailed reports on the overall progress of the call center and developed action plans to improve performance.  August 2015 – June 2016. • Geeks On Site HR Coordinator ▪ ▪ ▪ ▪ Manage and share global hiring reports and daily acquisition summary. Identify opportunities to improve the recruitment process whiting the department. Addressed inquiries regarding new-hire activity and ongoing employee relation issues. Select and set up Skype interviews and over the phone interviews as a first contact for all available positions  March 2015 – August 2015. • Geeks On Site Sales Tech Support ▪ ▪ Demonstrating how a product meets a client’s needs. Working with existing customers to help them get the most out of the product they have bought. Responsible for selling the company’s product, responding to client’s queries, providing advice and support on a range of product related issues.  June 2013 – December 2014. • Sitel Mentor ▪ Support and motivate team in order to meet and exceed targets set within the company; Provide support to the immediate supervisor by monitoring the development of the team, make detailed reports on the overall progress of the group as well as action plans for the team. SKILLS Project Management Report Construction Critical Thinking Data Analysis Problem Solving Team Leadership SOFTWARE Excel SQL Noble Systems Visual Basic Script SQL Data Tools LANGUAGES Spanish English EDUCATION 2017 New Horizons. • Querying Data with Transact-SQL. • Database Development • Database Administration- Universidad Autónoma de Nicaragua UNAN. • Psychology