Amarnath Basvanappa Dalale

 AMARNATH BASVANAPPA DALALE FLAT NO 602, SHANTI VIHAR A WING, DANGAT PATIL NAGAR, SHIVANE, PUNE – 411023 Phone:-- Professional Summary I have been working in business process outsourcing (BPO) for 05 years with my most recent experience being senior associate at WIPRO BPS. Friendly and enthusiastic also able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanour at all times. I am positive and patient that i believe make me best suited for this role. Skills: Personal skills Some of my interpersonal skills include the following: 1 - I am diligent and responsible worker  2 - I am able to work under pressure. 3 - I am efficient as well as effective team player.  4 - I am great listener and speaker. Other skills: Adaptable  Excellent organizational Positive and patient  Expertise: Microsoft word  Microsoft PowerPoint Microsoft Excel Hardware Networking  Experience WIPRO TECHNOLOGIES LTD PUNE, MH SENIOR ASSOCIATE, NOV 2014 – CURRENT As senior associate working in cease team, calling customer for schedule router / modem recovery. Handling weakly calls and discuss for process updates with client. Creating / updating backlog report of task which need to complete on priority. Helping hand for team members to advice / support to complete task on time. Acting as SME, handling escalation calles, creat attandance report, stack reports. Trained on cease and installation both process in order management. Education College Of Computer Science & Information Technology (COCSIT) Latur, MH Master of Science June 2014 College Of Computer Science & Information Technology (COCSIT) Latur, MH BCA June 2010 Dayanand College of Arts, Latur Latur, MH 12th class in July 2005 Saraswati High School Latur, MH High School Diploma June 2003 Permanent address: Omkar nivas walmiki nagar barshi road, behind vishwa super market , Latur 413512.