Amarachukwu Uchendu

AMARACHUKWU GIFT UCHENDU Abakaliki Ebonyi- PROFESSIONAL SUMMARY Experienced and highly skilled administrative and virtual assistant with over 5 years of expertise in office management, data entry, customer service, appointment setting, lead generation, virtual assistance, and social media management. Proficient in G-Suite, workflow management tools, project management tools, CRM systems, and scheduling tools. Adept at handling customer inquiries and resolving issues promptly with strong communication and interpersonal skills. Committed to providing the highest level of administrative support, data entry, and customer service. SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Virtual assistance Data Entry Hubstaff proficiency G-Suite Proficiency Office management Project Management Tools(Asana, Trello, or Monday.com) Appointment Scheduling Tools( Calendly or Doodle CRM Tools (HubSpot) Communication Skills Detail-Oriented Multitasking Time Management Problem-Solving Troubleshooting Adaptability ● Social Media Management VIRTUAL ASSISTANT & SOCIAL MEDIA MANAGER, EXCLUSIVE INTERIOR CONCEPT January 2024 till date ● Managed remote administrative tasks, ensuring efficient and seamless online workflows. ● Created content for social media campaigns on Facebook and Instagram, driving traffic and engagement. ● Nurtured leads through WhatsApp, handling customer queries and providing support. ● Scheduled appointments and managed calendars efficiently, minimising conflicts. EXPERIENCE DATA ENTRY ASSISTANT, CARITAS NIGERIA,January 2023-January 2024 ● Enrolling new clients into the system accurately and efficiently. ● Updating existing patient records with any changes or additions. ● Managing clients data within Excel spreadsheets, ensuring data integrity and confidentiality. ● Performing regular quality checks to maintain accurate and up-to-date records. ● Collaborating with team members to streamline data entry processes and improve efficiency. ● Adhering to all relevant data protection regulations and maintaining strict confidentiality of patient information. GENERAL VIRTUAL ASSISTANT, AUTISM COMMUNICATES, December 2023-January 2024. ● Onboarding and enrolling new clients into the community to keep accurate data. ● Appointment scheduling ● Organizing and anchoring virtual meetings ● Canvas platform maintenance and course content updating ● Customer calls and follow up to ensure they get good usage experiences from product purchaces. ● Typing and editing of books ● Designing colorful cards ● Entering data into cloud storage tools ● Invoice creation and contact management ● Team collaboration to ensure efficient and productive workflow. ● Answered clients questions and presented product value propositions to ● promote purchases. CUSTOMER SALES AND SERVICE SPECIALIST , OBIOMA PHARMACEUTICALS NIGERIA February 2019- December 2022. ● Engage customers to understand needs and preferences, effectively upselling products/services. ● Procure products from the market, negotiate pricing/terms, and manage inventory levels. ● Regularly check in with customers to ensure satisfaction, maintain contacts, and address any concerns promptly. ● Provide comprehensive answers to customer inquiries and manage customer feedback. ● Maintain detailed customer records and coordinate with internal teams for seamless operations. EDUCATION Bachelor of medical laboratory science ABIA STATE UNIVERSITY - TRAININGS AND CERTIFICATIONS Digital witch IT support January 2024 Technical support fundamental COUSERA January 2024 Data entry DATA ENTRY ACADEMY,ACCOUNTING HUB NIGERIA september 2022 VOLUNTEER SERVICE Living Hope free medical outreach Nigeria June 2019&2023 ● Enrolling, capturing and management of data