Amarachukwu Faith Ezeugo

AMARACHUKWU FAITH EZEUGO Customer Service Professional || Workflow Automation Specialist || Virtual Assistant. About me ✅I help organisations and teams maximise productivity by automating repetitive tasks. ✅I help organisations, managers and team leads concentrate on tasks that actually impacts positively to their goals by taking care of unnecessary tasks. ✅I help organisations strengthen customer relationships by providing exceptional customer experiences and tailored solutions. ✅I provide creative solutions to organisation’s/client’s problems through active listening, empathy and proactive approach. ✅I go above and beyond to improve customer satisfaction. ✅I have a proven track record of working under minimal to no supervision so you don’t need to stress about work being done or not. Skills & expertise Customer Support Workflow Automation Virtual Assistant IT Support Portfolio samplesWorkflow Automation on Asana. Image 1: Task Creation Image 2: Task segmentation in board view Portfolio samplesWorkflow Automation on Asana contd. Image 3: Linking custom fields to form for easy data collection. Image 4: Creating rules for task automation. I’m skilled in the use of the following tools: 1. Asana 2. Zendesk 3. Zoho 4. Intercom 5. Hubspot 6. Zapier 7. Google suite 8. Microsoft Office tools 9. Calendly 10. Trello and Click up Key Strengths: 📌Proven ability to adapt to diverse industries and deliver exceptional results. 📌Excellent communication, problem-solving, and analytical skills. 📌Proficiency in MS Office tools, Google suite, social media, and digital marketing. 📌I thrive in fast-paced environments, resolving complex challenges and delivering exceptional outcomes. My expertise spans across customer support, virtual assistance, workflow automation, lead generation, telemarketing, email marketing, STR and property management. I’m certified in Workflow Automation, Customer Relationship Management, Customer Experience, with a strong focus on customer retention and Travel Management. Career highlights Career Highlights contd Recommendation letter from Fidelity Bank Plc in December 2024 for outstanding performance and maintaining an average of over 80% for the last quarter of the year. The missing piece of puzzle your organisation needs is just an email away! Let’s get in touch through my email:-to discuss how my skills can contribute to the success of your team! Thank you!