Amarachukwu Agwu

Jeffery Amarachukwu Agwu General Virtual Assistant | Customer Care Service Representative | Sales Representative A creative, motivated and resourceful professional who engages in challenging activities to obtain organizational objectives while attaining personal growth. - WORK EXPERIENCE - 900108, Abuja, Nigeria SOFT SKILLS Sales Representative Zansi Longrich Stockist Centre Excellent Communication Skills Abuja, Nigeria Contact Management Achievements/Tasks Lead Generation Organizational Skills Conflict Resolution Project Management Identified and assessed customer needs to achieve satisfaction. Task Management Customer Support Tools Delivered information about company’s products and services. Email and Calendar Management Generated leads that develops into sales. Processed orders and transactions. Account Management Handled outbound calls to customers through cold calling and emails to address and meet their needs. Collaborate with other teams to ensure seamless coordination and delivery of travel services, while maintaining a strong relationship with clients. Servicom Officer National Examination Council (NECO) Abuja, Nigeria ACHIEVEMENTS Property Manager Certificate Short Term Rental, Property Finder and Air BnB TECHNICAL SKILLS Achievements/Tasks Record keeping and filing of customer data and transactions. Engagebay Microsoft Dynamics Zendesk Issuance of compensation and reward packages to customer Filed and handled customer complaints. Collected and analyzed customer feedback/reviews. Conducted onboarding of KYC documentation, ensuring clients' data is up to date, as well as ensuring 100% compliance with internal procedures and regular procedures such as AML. Assisted customers in protecting their accounts by reviewing suspicious activities, reversing transactions and referring them to experts specialized in their query. Strengthened customer satisfaction to increase retention rates, while identifying and utilizing opportunities for upselling and cross-selling additional products and services. EDUCATION PGD CRIMINOLOGY AND SECURITY STUDIES NATIONAL OPEN UNIVERSITY OF NIGERIA NIGER STATE, NIGERIA BSC BUSINESS ADMINISTRATION IBRAHIM BADAMASI BABANGIDA UNIVERSITY LAPAI NIGER STATE, NIGERIA Salesforce Essentials Hubspot Freshsales Zoho Nimble Microsoft Office Suite Zoom Canva Apptivo Pipedrive Salesmate