Amarachi Sonia Odah

Customer Service Representative | Digital Marketer | HR Support

I am a detail-oriented and empathetic Customer Service Representative with a strong background in handling customer inquiries, resolving complaints, and ensuring a smooth customer experience across different communication channels. I thrive in fast-paced environments, where I leverage my problem-solving skills, active listening, and clear communication to engage with customers and provide effective solutions.

With a background in digital marketing and HR support, I bring a well-rounded approach to customer interactions. My experience in digital marketing has given me an understanding of customer behavior, brand positioning, and social media engagement, allowing me to provide customer support that aligns with a company’s goals. In HR, I have worked on scheduling interviews, assisting with hiring, and coordinating communications—skills that translate seamlessly into managing customer interactions professionally.

My Skills & Expertise:

✅ Customer Support & Communication: Handling inquiries, resolving complaints, and ensuring customer satisfaction through clear and professional interactions.

✅ Problem-Solving & Conflict Resolution: Quickly identifying issues, providing solutions, and de-escalating conflicts to maintain positive customer relationships.

✅ Multi-Channel Support: Engaging customers through live chat, emails, phone calls, and social media platforms.

✅ Digital Marketing Awareness: Understanding customer behavior, social media trends, and engagement strategies to enhance the customer experience.

✅ HR & Administrative Support: Scheduling interviews, assisting in recruitment, and coordinating internal communications.

✅ Attention to Detail & Adaptability: Accurately handling customer data, responding to feedback, and adjusting to different business needs.

I am passionate about helping brands build strong customer relationships through excellent service, problem-solving, and effective communication. Whether it’s assisting customers, managing inquiries, or supporting teams, I bring professionalism, dedication, and a customer-first mindset to every task.

Let’s connect and create outstanding customer exper

iences together!