NWOKENKWO AMARACHI PEACE
Lagos, Nigeria | - |
-| https://www.linkedin.com/in/amarachi-peace/
Creative Executive Assistant with over two years of experience providing professional support to clients, improving customer service according to
the organizational service level. Outstanding communicator offering great customer retention practices and strong juggler that derives pleasure in
multitasking and excellent results. Increased client satisfaction by 30% within one year, scheduled over 200 appointments for the Executive, and
closed over 140 sales resulting in a 50% increase in the organizational revenue. Spearheaded ten (10) creative sales and marketing professionals in
providing sales and marketing services for a series of business clients; drove business development activities and provided project management for
marketing programs. Generated annual customer base growth of 40% by streamlining sales methods and optimizing sales performance metrics.
EDUCATION
Master of Public Health
University of Ibadan, Oyo State
2019 – 2012
Bachelor of Education (B. ED), Health Education
University Of Nigeria, Nsukka
2012 – 2016
WORK EXPERIENCE
Executive Assistant / Chief of Staff
July 2021 – January 2023
Doctoora E. Health Limited Lagos State, Nigeria
● Provided oversight of sensitive and classified equipment by ensuring 100% accountability of all hand receipt holders with zero deficiencies or
compromises at multiple agency sites.
● Communicated effectively using customer-friendly and appropriate language to explain customer bills and payment issues and handled billing
disputes consistent with Doctoora E. Health Limited standards leading to Increased customer retention by 25% and added new customers;
increased company production by 30%
● Typed memos, correspondence, reports, and other documentation follow-up letters to customers to ensure questions were addressed and to
assure them of support throughout the life of their membership
● Collaborated with the sales department for client onboarding and training in-services for clients, resulting in more effective and efficient
onboarding and improved client satisfaction and loyalty by 30%.
Customer Service Representative
July 2020 – May 2021
Rakuten Travel Xchange
● Lead a team of seven (7)customer service and solutions representatives and Successfully integrated five dispatches into customer service from
logistics
● Initiated new marketing tools such as social media, video content, public relations services, tradeshows, and events to further the reach of the
company, gained 50% increased shares on social media through a focus on viral content.
● Answered 60-70 telephone inquiries per shift using a multi-line phone system and handled all escalated customer issues by working toward a
win-win solution for both Rakuten Travel Xchange and the customer
● Processed monetary transactions utilizing internal electronic and computerized systems and Performed basic accounting and bookkeeping
procedures.
Customer Service Representative
January 2019 – June 2020
Hadar Creations
● Deepened customer relationships by providing outstanding customer service following specific service behaviors, demonstrating ownership,
and resolving customer complaints efficiently, turning an average of 7 out of 10 service requests and routine transactions into sales
opportunities.
● Responded to positive and negative product reviews from customers for swift escalation to the appropriate department for resolution and
service improvement resulting in a 90% customer retention and satisfaction rate.
● Led the transition to a paperless practice for customer inquiries by implementing, creating awareness, and encouraging an electronic selfservice system and a faster, safer, and more accurate resolution system, reducing labor costs by 40% and office overhead by 15%.
● Conceptualized and crafted profitable product and solution content for a variety of marketing platforms, increased product visibility to 80%,
and Identified key features in products that will appeal to customers.
CERTIFICATION AND AWARDS
●
●
●
Professional Ethics certified by Corporate Finance Institute
Virtual Assistant Training certified by ALX Africa
Customer Support Fundamentals Certified By Udemy
