Amarachi Orji

AMARACHI ESTHER ORJI Virtual Assistant | Customer Support | Lead Generation | CRM Management | Appointment Setting PROFESSIONAL SUMMARY Results-driven Virtual Assistant with 4+ years of experience supporting remote teams through customer support, lead generation, CRM management, appointment setting, and administrative operations. Proven ability to increase pipeline efficiency, handle client inquiries professionally, and streamline workflows. Highly organized, detailoriented, and focused on measurable business outcomes in remote environments. CAREER HIGHLIGHTS  Increased lead-to-opportunity conversion by 30% across multiple campaigns.  Boosted appointment attendance by 20%, scheduling 150+ client meetings per quarter.  Maintained 100% CRM data accuracy, improving pipeline visibility and forecast reliability.  Streamlined administrative workflows, saving 5+ hours per week for sales teams.  Improved follow-up and deal closure efficiency by 10–25%, supporting consistent revenue growth.  Handled 200+ customer inquiries per month, achieving 95%+ customer satisfaction rate. PROFESSIONAL EXPERIENCE Virtual Assistant / Customer Support Representative ( Ezrillee Solutions March 2023- Present Remote)  Generated and qualified 50–100+ leads per week, supporting sales growth across multiple campaigns.  Managed CRM updates for 500+ contacts, maintaining 100% accuracy in client records.  Scheduled and coordinated 150+ appointments per quarter, increasing meeting attendance by 20%.  Provided customer support via email, chat, and phone, resolving 95%+ inquiries within 24 hours.  Followed up with leads and clients, improving deal closure efficiency by 10–25%.  Streamlined workflows and administrative processes, saving the sales team 5+ hours per week. Business Development / Sales Support Assistant – MTN Nigeria | Jan 2021 – Dec 2022  Managed 400+ leads/quarter, contributing to 15% pipeline growth  Coordinated weekly appointments and follow-ups, reducing delays by 20%  Maintained CRM compliance, improving forecast accuracy by 25%  Assisted in reporting, enabling 10% faster deal closure times Sales & Operations Assistant – Champion Brewery Plc | Jan 2019 – Dec 2020  Conducted lead research and maintained client database, supporting 20% client engagement growth  Managed appointment scheduling, increasing weekly client meetings by 25%  Produced performance reports, identifying top-performing sales territories  Improved admin and CRM workflows, reducing errors by 15% EDUCATION B.Sc. Economics – Enugu State University of Science and Technology (ESUT), Enugu TOOLS & TECHNOLOGIES HubSpot | Zoho CRM | Salesforce | Google Workspace | Microsoft Office | Trello | Slack | Zoom | Asana | Calendly WORK STYLE & AVAILABILITY  Remote, contract, or full-time roles  Strong time management and self-motivation  Excellent written and verbal communication  Comfortable across multiple time zones Certifications: IT Support / Helpdesk – Digital Witch, 2025 IT Support / Helpdesk – Udemy, 2025