Amarachi Okoro | Freelancer Resume

Amarachi Okoro House No1 Nepa Estate Ogorodo. Sapele Delta State. - |- Objective To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Experience PHNC power holding company, Nigeria. 03/2006 - 03/2009 Data entry specialist. Responsible for digitizing data for storage purposes. Collecting client information. Maintaining an organized ﬁlling system and receiving data for completeness and accuracy. Investigated unusable data to ﬁnd missing information and implement source-based correction. Used database information to produce weekly report. Veriﬁed information carefully and assigned proper classiﬁcation to eliminate errors. Managed daily data entry tasks n high volume environment. Stored records and related materials and backup for digital data. Loaded machines with sources media to capture data points. Applied cryptographic procedures to decipher garbled messages and extrapolate the correct information. Evaluated the source paperwork for each project to locate important pieces of information such as customer names, and bill totals. NTA. Nigeria Television Authority. 03/2010 - 05/2012 Proofreader Corrected grammatical, spelling and typographical errors and called out inconsistent content and format. Coordinated with authors, copywriters, and studio artists and veriﬁed universal use of latest revisions and versions. Juggled and prioritized multiple projects and consistently met tight deadline. Veriﬁed accuracy of logos, trademarks, and industry speciﬁc terms and performed extensive fact checking. Mastered and referred to brand style guide always keeping in mind preferred style of each unique brand. Performed quality assurance on work of others and handled sensitive and conﬁdent documents. Proofread print related marketing materials and ﬂagged errors using questions recognized standard symbols. Stanbic ibtc bank 03/ 2013 - 05/2016. Customer service representative Shared insights with management regarding members inquiries, concerns, and complaints to improve products, operation and policies. Provided solutions, recommendations, and replacements with empathy and positive feedback. Responded to customer questions and complaints and documented constomer communication. Prepared order sheets and sent out invoices and statements for payment due. Documented and classiﬁed members issues to implement proper service and solutions. Addressed customer concerns and complaints and resolved issues promptly. Trained and mentored employees and teams on sales and customer service techiques. issued refunds, merchandise exchanges and price adjustment in compliance with company policies. Implemented best practices in fostering exceptional customer care support and satisfying customers. Assisted members with identifying and accessing care by locating in network professionals. Used upselling and cross selling techiques to provide solutions to customer issues. Directed individuals on usuage and beneﬁts of self service tools. NTA O6/ 2017 - 07/2019 Telemarketing Cold called prospects to generate and qualify high volume of leads. Explained products and answered questions to encourage customers to complete purchase. Used persuasive communication skills to market products and services. Identiﬁed sales opportunities and presented key beneﬁts of products to secure new business. Created strong client relationship by providing timely responses to information request. schedule appointments with prospective customers to meet with traveling sales representative. Documented customers phone numbers, address details, and other information in computer system. Convinced prospects to accept follow ups and set up timely appointments for in person sales. Documented telemarketing activities and produce reports showing results against targets. Communicated with customers by making cold calls to book new business. Increased revenue strategy by meeting cold calling goals, and upselling new product. Followed up with prospects to enhance sales team success. Stanbic ibtc 07/2019 - 10/2021 Transcription specialist. Producing medical reports and records correspondence for physicians, patient information and other administrative material such as statistics and patient data. Reviewing and editing transcription for spelling grammar, clarity and correct medical terminology. Create prompt, clear and accurate transcription for oﬃce needs. Resolved inconsistencies, discrepancies and inaccuracies in ﬁles without altering intended meaning of dictation. Listened to recordings and typed out verbatim information for oﬃce records. Used established templates to produce consistent results. Meeting company standards and needs. Edited speech recognized drafts to improve accuracy and clearity. Prepared materials for presentations, mailings and regular business reports. Transcribed dictated letters to prepare business correspondence. Education Federal polytechnic. Oko. Mass Communication/ HND 2. 61 2011 Skills Proofreader. Customer care representative. Data entry specialist. Telemarketing agent. Transcription specialist. Broadcast media presenter. Reference Austin Akwebe - "NTA" Head of marketing department . - Justina okorie - "Stanbic ibtc" Head of administration - Alfred Okorie - "PHCN" Head of production -