Amarachi Okoro
House No1 Nepa Estate Ogorodo. Sapele Delta State.
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Objective
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of
hard work and trusts me with responsibilities and challenges.
Experience
PHNC power holding company, Nigeria.
03/2006 - 03/2009
Data entry specialist.
Responsible for digitizing data for storage purposes. Collecting client information. Maintaining an organized
filling system and receiving data for completeness and accuracy. Investigated unusable data to find missing
information and implement source-based correction. Used database information to produce weekly report.
Verified information carefully and assigned proper classification to eliminate errors. Managed daily data entry
tasks n high volume environment. Stored records and related materials and backup for digital data. Loaded
machines with sources media to capture data points. Applied cryptographic procedures to decipher garbled
messages and extrapolate the correct information. Evaluated the source paperwork for each project to locate
important pieces of information such as customer names, and bill totals.
NTA. Nigeria Television Authority.
03/2010 - 05/2012
Proofreader
Corrected grammatical, spelling and typographical errors and called out inconsistent content and format.
Coordinated with authors, copywriters, and studio artists and verified universal use of latest revisions and
versions. Juggled and prioritized multiple projects and consistently met tight deadline. Verified accuracy of
logos, trademarks, and industry specific terms and performed extensive fact checking. Mastered and referred to
brand style guide always keeping in mind preferred style of each unique brand. Performed quality assurance on
work of others and handled sensitive and confident documents. Proofread print related marketing materials and
flagged errors using questions recognized standard symbols.
Stanbic ibtc bank
03/ 2013 - 05/2016.
Customer service representative
Shared insights with management regarding members inquiries, concerns, and complaints to improve products,
operation and policies. Provided solutions, recommendations, and replacements with empathy and positive
feedback. Responded to customer questions and complaints and documented constomer communication.
Prepared order sheets and sent out invoices and statements for payment due. Documented and classified
members issues to implement proper service and solutions. Addressed customer concerns and complaints and
resolved issues promptly. Trained and mentored employees and teams on sales and customer service
techiques. issued refunds, merchandise exchanges and price adjustment in compliance with company policies.
Implemented best practices in fostering exceptional customer care support and satisfying customers. Assisted
members with identifying and accessing care by locating in network professionals. Used upselling and cross
selling techiques to provide solutions to customer issues. Directed individuals on usuage and benefits of self
service tools.
NTA
O6/ 2017 - 07/2019
Telemarketing
Cold called prospects to generate and qualify high volume of leads. Explained products and answered
questions to encourage customers to complete purchase. Used persuasive communication skills to market
products and services. Identified sales opportunities and presented key benefits of products to secure new
business. Created strong client relationship by providing timely responses to information request. schedule
appointments with prospective customers to meet with traveling sales representative. Documented customers
phone numbers, address details, and other information in computer system. Convinced prospects to accept
follow ups and set up timely appointments for in person sales. Documented telemarketing activities and
produce reports showing results against targets. Communicated with customers by making cold calls to book
new business. Increased revenue strategy by meeting cold calling goals, and upselling new product. Followed
up with prospects to enhance sales team success.
Stanbic ibtc
07/2019 - 10/2021
Transcription specialist.
Producing medical reports and records correspondence for physicians, patient information and other
administrative material such as statistics and patient data. Reviewing and editing transcription for spelling
grammar, clarity and correct medical terminology. Create prompt, clear and accurate transcription for office
needs. Resolved inconsistencies, discrepancies and inaccuracies in files without altering intended meaning of
dictation. Listened to recordings and typed out verbatim information for office records. Used established
templates to produce consistent results. Meeting company standards and needs. Edited speech recognized
drafts to improve accuracy and clearity. Prepared materials for presentations, mailings and regular business
reports. Transcribed dictated letters to prepare business correspondence.
Education
Federal polytechnic. Oko.
Mass Communication/ HND
2. 61
2011
Skills
Proofreader. Customer care representative. Data entry specialist. Telemarketing agent. Transcription specialist.
Broadcast media presenter.
Reference
Austin Akwebe - "NTA"
Head of marketing department .
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Justina okorie - "Stanbic ibtc"
Head of administration
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Alfred Okorie - "PHCN"
Head of production
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