Amarachi Okonkwo

Amarachi Okonkwo Contact Information: - Address: 39, Adeleye Street, Sawmill, Gbagada, Lagos - Phone:- - Email:-Summary: Dedicated customer service professional with 4+ years of experience in travel management, laboratory operations, and client support. Proven track record of delivering exceptional customer satisfaction, resolving issues efficiently, and collaborating with teams to achieve targets. Professional Experience:  Customer Service and Ticketing Specialist Pegive Travels and Tours Services, Lagos -) - Managed ticketing and reservation systems for domestic and international travel - Provided exceptional customer support, resolving 95% of issues on the first call - Collaborated with team members to achieve sales targets - Utilized strong communication and negotiation skills to ensure customer satisfaction Receptionist and Customer Service Representative Idyllic Food and Beverages, Enugu -) - Coordinated front desk operations and customer service - Managed reservations, checked-in customers, and handled complaints - Maintained high levels of customer satisfaction through effective communication and problem-solving  Sales Representative God de Great Enterprise, Bayelsa (2020) - Generated sales leads and converted prospects into clients - Built strong relationships with customers, ensuring repeat business - Achieved sales targets through effective communication and negotiation  Assistant (Industrial Training) Udi District Hospital, Enugu -) - Assisted in laboratory testing, sample collection, and data analysis - Maintained laboratory equipment, supplies, and safety protocols - Collaborated with healthcare professionals to deliver quality patient care  Education: - Professional Certificate in Travel Agency and Management, Universal School of Aviation (2022) - Ordinary National Diploma in Science Laboratory Technology, Federal College of Technology  Certifications: - Digital Witch Support Community IT skills - Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) Digital Marketing  Skills: - Customer Service and Support - Communication and Collaboration - Sales Representation - Itinerary Management - Virtual Assistance - CRM tools proficiency - Microsoft Office and Google Suites proficiency - Laboratory Management - Basic Medical Skills - Negotiation Skills - Resource Management - Customer Management - Canva design proficiency - Project Management tools proficiency  Personal Profile: Knowledgeable and dedicated professional with experience in laboratory management and administrative services. Solid team player with proven skills in establishing rapport with clients.