Amarachi Judith Isaiah

Amarachi Judith Isaiah --12 Muritala Muhammed Street, Ojudu Berger, Lagos. PROFESSIONAL SUMMARY Dedicated and results-oriented professional with a passion for helping others, seeking to leverage strong communication skills, extensive experience in client relationship management and project management to excel in my next Job. WORK EXPERIENCE Benefit Representative June 2021 – Sep 2023 Bridge Precision Limited, Lagos, Nigeria ➢ Built trust with client accounts through open and interactive communication, resulting in a 15% increase in client retention. ➢ Conducted virtual meetings using platforms like Zoom to present and enroll clients in suitable benefits programs. ➢ Monitored, identified, and mitigated account-level risks, leading to a 20% reduction in potential issues. ➢ Aligned product and customer roadmaps to ensure the delivery of value-added services and secure customer renewals. HR Officer May 2018 – Aug 2020 Bridge Precision Limited, Lagos, Nigeria ➢ Administered the recruitment process, including posting job openings, screening resumes, and conducting interviews. ➢ Conducted new employee orientations and facilitated onboarding processes. ➢ Managed employee records, ensuring accuracy and confidentiality. ➢ Managed employee separations, including conducting exit interviews and handling documentation. ➢ Assisted in payroll processing and maintained accurate payroll records. ➢ Coordinated training and development programs to enhance employee skills. ➢ Stayed updated on HR trends and best practices to ensure a competitive edge. Administrative Assistant March 2017 – May 2018 Fetal Diagnosis Clinic, Lagos, Nigeria ➢ ➢ ➢ ➢ ➢ Checked in patients for scheduled appointments efficiently. Maintained and updated client databases, records, and mailing lists. Managed medical records and charts with accuracy. Coordinated the ordering of supplies and maintained office standards. Prepared, organized, and stored information in paper and digital formats. EDUCATION BSc. Business Administration-BBA, Business Sep 2016 – Aug 2021 Administration, Management and Operation COURSES AND CERTIFICATIONS ➢ International Conference on Business Knowledge for African Development [EROS INSTITUTE] ➢ Health Equipment Management [HEM] ➢ Health & Occupation Hazards [Florence Academy] ➢ Basic Time Management and Personal Effectiveness Course ➢ Administrative Assistant Course (2016) SKILLS Excellent Oral Communication | Time Management | Problem Solving | Work Under Pressure Multitasking | Attention to Detail | Team Player | Adaptability | Client Relationship Management Confidentiality | Proficient in computer applications and Zoom | Self-motivated TOOLS & SOFTWARE Microsoft Office: MS Outlook | Word | Excel | PowerPoint | Client Management Google Suite: Google Doc | Google Sheets | Google Slides | Google Drive | Google Forms Loom, Zendesk, HubSpot, Intercom, Fresh desk, | Trello, Zappier, Asana | Zoom, Google meets