AMARACHI IBEH
Virtual Assistant |-| +234 - | LinkedIn
PROFILE:
I am a highly adaptable Virtual Assistant with strong experience in administrative support, data entry, workflow automation, and customer
service. Skilled in email management, calendar scheduling, travel planning, and spreadsheet management, I bring a proactive and detail-oriented
approach to every task. Proficient in Microsoft Office Suite, Google Workspace, cloud services, and VoIP tools, I consistently help businesses
streamline operations, improve communication flow, and maintain organized records contributing to a 25%+ increase in operational efficiency in
past roles.
WORK EXPERIENCE:
REMOTE EXECUTIVE VIRTUAL ASSISTANT
Freelance | Remote
APRIL 2024 – NOV 2024
Key Responsibilities:
• Managed 100+ client communications weekly, maintaining a 98% satisfaction rate.
• Conducted market research and created structured reports, reducing report preparation time by 35%.
• Prepared client-facing documents and spreadsheets, ensuring 100% accuracy in data management.
ADMINISTRATIVE AND DATA ENTRY ASSISTANT
Ministry of Science and Technology, Enugu, Nigeria
AUG 2022 – JUN 2023
Key Responsibilities:
• Achieved 99% data accuracy while maintaining departmental records and submitting over 30+ operational reports.
• Supported onboarding for 50+ newcomers, improving onboarding process efficiency by 30%.
ADMINISTRATIVE SUPPORT COORDINATOR
Retail Tech Business
APRIL 2021 – MAR 2022
Key Responsibilities:
• Provided administrative support to a 15+ person team, ensuring 100% meeting and calendar management accuracy.
• Conducted research on market trends, helping improve lead conversion rates by 18%.
OPERATIONS & AUTOMATION SPECIALIST (RETAIL TECH)
Best Buy Technology, Nigeria
NOV 2019 – FEB 2021
Key Responsibilities:
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Automated 60% of monthly reporting tasks, saving 12+ hours of manual work per month.
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Improved inventory and customer database accuracy by 50% through streamlined data entry systems.
CORE SKILLS/COMPETENCIES:
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Administrative Support and Calendar Management
Email Communication and VoIP Coordination
Data Entry and Spreadsheet Management
Market Research and Reporting
Travel Scheduling and Event Planning
Remote Team Collaboration and Time Management
Workflow Automation (Zapier, Make.com, Lofty CRM)
TOOLS PROFICIENCY:
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Microsoft Office Suite
Google Workspace
ChatGPT
Zapier
Canva
CERTIFICATION
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ALX Africa - Virtual Assistant
Certification (2024)
GREAT LEARNING – Sales
Management (2022)
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ManyChat
Make.com
Mailchimp
Trello
Asana
EDUCATION
Federal University of Technology, Owerri
BEng in Chemical Engineering
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ClickUp
Slack
Zendesk
CapCut
Inshot
LANGUAGE
English (Fluent)
