Amarachi Ezeonyekwere

💥💥Are you struggling with overwhelming customer inquiries, complaints, and the inability to keep customers satisfied across email, live chat, and phone? I'm your one-stop customer service expert!💯

I am a passionate Customer Service Specialist with over 4+ years of experience, and a proven ability to act as a point of contact for customer concerns, identify solutions, and ensure customer satisfaction. I thrive on providing exceptional customer service to ensure 95% customer retention, I efficiently resolve queries and inquiries through 𝗽𝗵𝗼𝗻𝗲 𝗰𝗮𝗹𝗹𝘀, 𝗲𝗺𝗮𝗶𝗹𝘀, 𝘀𝗼𝗰𝗶𝗮𝗹 𝗺𝗲𝗱𝗶𝗮, 𝗮𝗻𝗱 𝗹𝗶𝘃𝗲 𝗰𝗵𝗮𝘁, ensuring prompt and informative responses. My strong multi-tasking skills allow me to meet deadlines while prioritizing tickets effectively. This dedication fosters positive client relationships and builds strong product loyalty.

📌 𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐞𝐥𝐞𝐯𝐚𝐭𝐞 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 💯 

💥 Top-quality Customer Service

💥 Omnichannel Customer Support- (Email, Live Chat, Phone, Social Media)

💥 Customer Journey Enhancement

💥 Technical Support

💥 Customer Onboarding

💥 Ticket Escalation and Resolution

💥 Call, Email, and Social Media Scripting/Templates

💥 Subscription & Account Management

💥 Order Management (Tracking, Processing, Exchange, Refunds, Payments)

💥 Technical Writing Support- FAQs, Help Center Articles

💥 Reporting and Metrics Tracking

💥 Accurate Data Entry

🧭𝐈 𝐚𝐦 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐟𝐨𝐫:

💫 Long-term & Full-time Contracts

💫 Short-term & Part-time Contracts

💫 Hourly Contracts

💫 Fixed Contracts

Let's Get Started! 📩📩: 𝐚𝐦𝐚𝐫𝐚𝐜𝐡𝐢𝐞𝐳𝐞𝐨𝐧𝐲𝐞𝐤𝐰𝐞𝐫𝐞@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦

Thank you for taking the time to visit my profile. I am excited about the prospect of connecting with businesses, and opportunities that align with my passion and expertise.

Best Regards.