Amarachi Esther Ahaotu

AMARACHI ESTHER AHAOTU CUSTOMER SERVICE Address: Lagos Nigeria Phone: - Email:- PROFESSIONAL SUMMARY Dedicated Customer service representative with over four years of experience handling multinational clients. Proven ability to manage inbound and outbound calls, resolve customer concerns efficiently and build strong customer relationships through open and interactive communication . Adept at maintaining accurate customer records, following communication protocols, and ensuring customer satisfaction in every interaction. Committed to delivering exceptional customer experiences and taking the extra mile to engage customers. HIGHLIGHTED SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Strong problem solving and conflict resolution abilities Excellent communication and active listening skills Ability to handle high volume inbound and outbound calls Building customer relationships and trust Data entry, documentation and record keeping Customer account updates and document filing Multitasking and time management Team collaboration and adaptability TOOLs ●​ ●​ ●​ ●​ ●​ Customer Support And Crm - Zendesk, Freshdecks, Intercom, Salesforce, Hubspot. Project Management - Clickup, Trello, Asana, Monday.com. Communication And Scheduling - Slack, Ms Teams, Google Calendar, Calendly, Acuity Scheduling. Documentation - Microsoft Office Suite [Word, Excel, Power Point] Meeting And Conferencing - Zoom, Google Meet, Microsoft Teams. PROFESSIONAL EXPERIENCE Customer Service Representative Noe Health And Wellness Company | Aug 2023 - Dec 2024 ●​ Managed inbound and outbound calls, assisting customers with inquiries on health, wellness and nutritional products. ●​ Effectively resolved customer concerns, ensuring a personalized and empathetic experience. ●​ Maintained customer accounts, recorded interactions, and updated documentation as needed. ●​ Followed communication protocols, policies and procedures to ensure service excellence. ●​ Engaged customers through follow ups, building long term relationships and trust. Customer Service Specialist GNLD Super Fertilizer | Jun 2022 - Jun 2023 ●​ ●​ ●​ ●​ Assisted customers with agricultural support, providing guidance on fertilizers, pest management and irrigation. Managed and processed customer interactions and account updates efficiently. Built strong relationships with clients by offering tailored solutions and proactive support. Ensured customer satisfaction through interactive communication and follow ups. Customer Service Agent Pentagon Associate | Jan 2020 - Jan 2023 ●​ ●​ ●​ ●​ Handled customer inquiries regarding property valuation, market trends, and construction materials. Collaborated with internal teams to resolve customer concerns related to permits and property maintenance. Maintained accurate customer records, processed updates, and followed up on client requests. Adhered to company policies and procedures, ensuring a seamless customer experience. EDUCATION Bachelor Of Science (BSc), Mass Communication Osun State University April 2021 - August 2024. Digital Witch Support Training April 2024.