Amarachi Cynthia Okoye

 AMARACHI CYNTHIA OKOYE Awka,Anambra state. Nigeria  - --    Sales Representative || Customer Service and Business Management || Personal Assistant || Telemarketing|| Cold Calling PROFESSIONAL SUMMARY Devoted and result-oriented Sales Representative , Customer Support and cold calling professional with over 5years of extensive experience in managing sales processes, providing exceptional customer service and ensuring customer satisfaction. Proficient in order processing ,outbound calls, handling customer inquiries and complaints. I bring in depth knowledge, effective communication skills and a proactive approach in problem-solving. I experienced in training and supporting customers, generating sales and reports and analyzing customer’s feedback to create continuous improvement. Adept at working in a fast-paced environment while maintaining attention to details and delivering high quality service. SKILLS Customer Service Sales Expertise Email Management CRM Proficiency Telemarketing Cold Calling MS/Google Tools Calendar Management Effective written and communication skills Business Growth and Retention Appointment Setting WORK HISTORY 11/2018 - 04/2024: Sales Representative At Transsion Holdings/ Infinix Mobile Demonstrating Infinix mobile products to customers and highlighting their features and benefits. Respond promptly to customers complaints and provide after sales support upon request. Educates customer on new product or services to increase engagement with the brand. Managing orders from initiation to completion, ensuring accuracy and timely delivery. Providing training and support to new customers on product usage and services 10/2017-06/2018: Cold Calling and Telemarketing At KSLEY Mega vision Ltd Making outbound calls to prospects or customers based on leads generated. Presenting product and services in a compelling manner and highlighting their benefits and value proposition. Handling objections by addressing any concerns or objections raised by prospects and providing relevant information to overcome them. Maintaining records by keeping accurate record of calls made, conversations had and outcome achieved for reporting and analysis purpose. Ensuring compliance with relevant regulations, such as Do Not Call lists and data protection laws. 10/2016-08/2017: Secretary/Personal Assistant [School Administrator] At ubimini secondary school, Rivers state. Nigeria. Documenting and filing documents, records and other important materials. Assisting in the preparation of meeting agendas, taking minutes during meetings and ensuring follow-up on action items. Managing schedules, appointments and travel arrangements. Handling data entry, organization and management task such as; maintaining contact list, databases and spreadsheets. EDUCATION Chukwuemeka Odumegwu Ojukwu University,igbariam campus. Anambra state,Nigeria Bachelor Of Science; Public Administration - CERTIFICATIONS On Demand IT Support Training: 2024 Technical Support [Cousera]: 2024 Elderly Care-giving[Allison.com]: 2024 National Youth Service Corps: 2017