Amarachi Brown

Amarachi Brown Ready To Work Remotely. Professional Summary: Resourceful and highly motivated Customer Support representative with 3 years of hands on experience assisting customers across live chat, email, and helpdesk platforms. Strong background in order tracking, issue escalation, Shopify operations, and online store management. Known for exceptional communication, patience, and the ability to maintain professionalism under pressure. Committed to delivering a seamless customer experience and supporting business growth. Core Competencies         Customer Experience Leadership & Strategy Team Development & People Management Operational Excellence & Process Optimization Customer Retention & Churn Reduction Data-Driven Decision Making & KPI Tracking CRM & CX Tools (HubSpot, Zendesk, Asana) Cross-Functional Stakeholder Collaboration Remote Sales Team Leadership Professional Experience Customer Service Representative (Non-Voice) B2C BrightLane E-Commerce Solutions – Remote Feb 2022 – Oct 2025      Managed high-volume customer conversations across live chat and email, resolving inquiries efficiently. Investigated and tracked customer orders while coordinating with courier partners to resolve delays. Handled escalated issues involving refunds, chargebacks, missing packages, and technical concerns. Assisted in maintaining and improving the Shopify store, including product updates and store settings. Monitored customer feedback and provided insights to improve store processes and service delivery. Education Bachelor's Degree In Business Management Novena University | 2013