AMARACHI UGOCHI JUANITA AZUKA
Abuja, Federal Capital Territory, Nigeria- --Virtual Assistance || Customer Support Specialist || Administration || Operations
PROFESSIONAL SUMMARY
Versatile, detail-oriented Virtual Assistant and Customer Support Specialist with about 7 years of
experience providing exceptional support, with a keen eye for detail and proficiency in a range of
virtual collaboration tools. My strong organizational abilities extend to managing
calendars,scheduling appointments and handling correspondence and ensuring my projects are
completed on time and with great precision. Strive in fast-paced, virtual environments following
established procedures and practices to exceed all customer expectations while making acceptable
innovations where needs call.
Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing
top-notch client support, solution provision, and developing relationships to ensure customer
loyalty and business growth.
Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and
effective communication.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
Good working knowledge of Communication and workspace management tools: Zoom,
Loom, Slack, Click-up, Monday.com, Trello, Zoho, Wire, HubSpot, zen desk, monday.com,
Google Suite, etc.
Communicates innovative approaches and innovative approaches and procedures that would
increase the efficiency of processes and products to increase our retaining/ managing/
recovering records.
Ensures office equipment ran smoothly and properly and manages the applicable inventories,
orders/replaces equipment, and supplies.
Created a more efficient monitoring process that enabled the quick identification of items and
materials that needed to be restocked.
Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up
meetings, with a view of time-zone differences, and send prompts and reminders.
Good knowledge of report writing, research, and recommending efficient and industry-related
findings.
Performs other administrative duties, data management, and support to enhance the smooth
running of the office.
Customer Service
Provides outstanding customer service, data entry, and processed orders for multiple clients
exceeding all customer service expectations.
Consistently recognized for the quality and timeliness of reports, attention to detail,
exemplary customer service delivery, and team-player attitude.
Coordinates outgoing and incoming client calls for both internal and external customers to
provide office, technical and other needed support; while keeping tabs on clients' needs,
activities, and expectations to ensure satisfaction for client retention.
WRITING
Skilled at writing various business correspondences such as internal and external letters,
reports, and memorandums that facilitate the effective flow of information within and outside
the organization.
Communication
Excellent written and verbal communication skills, with the ability to communicate subjects
to a diverse audience.
WORK HISTORY
06/2017 to
Current
CUSTOMER SERCIVE SUPPORT
04/2015 to
02/2017
SENIOR LEGAL AID TO HON. NNANNA RAPHAEL IGBOKWE
NATIONAL ASSEMBLY HOUSE OF REPRESENTATIVES
NATIONAL SOCIAL INVESTMENT AGENCY
EDUCATION
BARRISTER AT LAW (B.L) : NIGERIAN LAW SCHOOL, BWARI, ABUJA.
BACHELOR OF LAW (LL.B): IMO STATE UNIVERSITY, OWERRI.
TRAINING AND CERTIFICATIONS
Customer Support Skills - Udemy
A Mini-Course on Time Management - Udemy
Digital Witch IT Support Community: IT Demand Skills, Techinical Support
Customer Service: Handling Abusive Customers (Linkedin Learning)
Other Training
Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter,
Telegram) Usage and Automation
