AMARACHI GRACE NNADI
Lagos, Nigeria | - |-|amarachi-nnadi
PROFESSIONAL SUMMARY
Efficient and resourceful Administrative Virtual Assistant and Customer Support Specialist with over 5
years of experience supporting executives and ensuring smooth business operations. Skilled in managing
calendars, coordinating travel arrangements, handling customer inquiries, and maintaining accurate records.
Demonstrated expertise in resolving customer issues, data organisation, and fostering strong client
relationships. Adept at providing seamless support in dynamic, fast-paced environments while upholding
confidentiality and ensuring timely delivery of tasks.
CORE SKILLS
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Administrative Support: Calendar management, travel coordination, document preparation, and
data entry.
Customer Support: CRM tools (HubSpot, Salesforce), issue resolution, and empathetic
communication.
Technical Skills: Microsoft Office Suite, Google Workspace, Apollo.io, and Trello.
Sales Expertise: Lead generation, client relationship management, sales analytics, and negotiation.
Soft Skills: Time management, confidentiality, adaptability, and problem-solving.
PROFESSIONAL EXPERIENCE
Virtual Assistant – Administrative & Customer Support
chrys autos | january 2022 – Present
Manage and maintain executive calendars, ensuring appointments and deadlines are scheduled
efficiently.
● Coordinate email communication, responding promptly to inquiries and escalating critical issues
when necessary.
● Validate email lists using tools like Verify and Hunter.io, ensuring communication accuracy.
● Provide consistent administrative support, including travel coordination, file management, and
reporting.
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Sales Representative
ceno agro | January 2023 – March 2024
Surpassed sales targets by 20% through strategic client outreach and relationship management.
Developed tailored sales presentations and proposals, aligning with client-specific needs and
preferences.
● Maintained a portfolio of 30+ clients, ensuring consistent communication and follow-ups that
resulted in repeat business.
● Enhanced client retention through exceptional service delivery, generating referrals that boosted the
sales pipeline.
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Customer Support Representative
kingsmarah global concept | May 2022 – February 2023
Achieved a 95% customer satisfaction rate by resolving inquiries and complaints across multiple
channels.
● Utilized CRM tools to maintain accurate customer records, ensuring a seamless support experience.
● Conducted post-resolution follow-ups to verify customer satisfaction and address any remaining
concerns.
● Collaborated with internal teams to implement customer feedback, enhancing overall service
delivery.
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Executive Administrative Assistant
LEAJEWDIG VENT | June 2021 – March 2022
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Coordinated complex schedules and travel arrangements for senior executives, ensuring seamless
operations.
Prepared and edited reports, presentations, and other key documents with high attention to detail.
Maintained databases and records, ensuring data accuracy and confidentiality.
Conducted research and provided analytical support to aid executive decision-making.
Resolved administrative challenges efficiently, improving office productivity by 15%.
Career break
July 2020 – December 2020
Maternity leave
Executive Assistant
planet ventures | October 2015 – March 2017
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Scheduled meetings, coordinated email communication, and managed daily administrative tasks.
Enhanced employee productivity by training staff in MS Word, Excel, and PowerPoint.
EDUCATION
Bachelor of science (HND) in Banking and finance
Ebonyi State University, Abakaliki, Nigeria
CERTIFICATIONS
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Certified Virtual Assistant – ALX (2025)
Customer Support/Sales & Marketing – Digital Witch (2025)
IT Support – Digital Witch (2025)
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IT fundamental –Goggle
