Amara Juliet Ogbu

I am a dedicated Technical Support Specialist and Process Optimization Analyst with a strong passion for solving technical challenges, optimizing workflows, and improving customer experiences. My background in troubleshooting, remote support, and administrative coordination allows me to provide seamless support to businesses and clients worldwide.

With experience in CRM systems, help desk software, and task automation tools, I specialize in managing customer interactions, resolving technical issues efficiently, and ensuring smooth day-to-day operations. I am proficient in platforms like Freshdesk, Intercom, Slack, Trello, HubSpot, Google Workspace, and Microsoft Office Suite.

My expertise includes:

Technical Support & Troubleshooting – Diagnosing and resolving software and operational issues.

Process Optimization & Automation – Implementing structured workflows to boost efficiency.

Customer Support & CRM Management – Managing support tickets and improving response times.

Administrative Support & Virtual Assistance – Organizing tasks, scheduling, and ensuring smooth operations.

I thrive in remote work environments, handling support operations with a structured and problem-solving mindset. If you're looking for a reliable, detail-oriented, and proactive professional to assist in your technical, customer service, or administrative tasks, let’s connect! I am always eager to contribute to dynamic teams and help businesses enhance their support systems.