Amara Ikwuakam

IKWUAKAM AMARA ROSECULET 45 Addo Road Ajah Lagos State Email:-Tel: +234 -, +234 - ikwuakamamara/https://www.linkedin.com/in/amara-ikwuakam Summary ● Result oriented, proactive individual with 6 years experience driving sales and providing exceptional customer support and administrative duties to entrepreneurs. ● Committed to providing exceptional customer service and accuracy in data entry ● Collaborating with teams WORK EXPERIENCE PWAN GROUP may 2019 till Jan 2025 Real Estate Sales consultant (independent) Hybrid • Generate Leads through various channels (Social media, networking) • Advise Clients on Market conditions and Prices • Facilitating negotiations between buyers and sellers. • Run Marketing campaigns, network with Prospects • Schedule Appointments and deliver Documents • Customer Relationship management • Client communication • Nurture leads KEY ACCOMPLISHMENTS • Increased Annual Sales • Developed successful strategies for engaging new Clients and increased clients base • Provided exceptional customer service • Developed and executed effective marketing campaigns Virtual Assistant Remote Trybe – Remote | Nov,2024 – Present (Contract) •Provide comprehensive administrative support to ensure efficient daily operations •Manage social media accounts to maintain an active and engaging online presence •Assign tasks and track through Google Sheets for streamlined operations. •Lead and manage a social media team, overseeing content strategy and execution •Design basic educational graphics using Canva to support brand growth •Organize, update and maintain digital files and folders for easy access and accuracy •Collaborate with team members to meet deadlines and improve workflow efficiency •Analyzed social media performance metrics and identified trends to optimize strategies and achieve target KPIs Content Ideas Researcher Nov 2024 – Jan 2025 Remote Trybe – Remote ∙ Brainstormed, Researched and developed engaging content ideas for social media posts. ∙ Conducted In-depth research on industry trends ∙ Audience research: carried out online survey using Google forms ∙ Hashtag strategy: Researched and suggested effective hashtags for improved social media reach. ∙ Video Captions & Descriptions: Crafted compelling video captions and descriptions to enhance audience engagement. ∙ Created Content calendar NATHANS SUPERIOR DRY CLEANING SERVICES, DELTA STATE Manager June 2017- Dec 2018 ● Directed all operations. ● Addressed customers and employees satisfaction issues promptly ● Managed all day to day administrative operations including scheduling, inventory management ● Conducted expense reporting for office supplies and interface with vendors to coordinate purchases and schedule delivery ● Managed recruitment, supervise, train staff and manage payroll. ● Networked to improve sales and quality customer service. ● Ensured that the company runs efficiently. ● Marketing ● Customer relations ● Quality control KEY ACCOMPLISHMENTS ● Acquired 12 major customers generating an increase of 55% sales within 12 months. Executed weekly connections with customers by sending text messages. ● Led payment collection effort by discussing payment plans of old stocks with the owners. ● Implemented cost saving measures that resulted in 10% reduction in diesel consumption leading to significant cost savings. NATHANS SUPERIOR DRY CLEANING SERVICES, LAGOS STATE Customer Care Representative Jan 2017 - May 2017 ● Provided customer service support to over 100 clients, resulting in a 80% satisfaction rate and an increase in customer retention. ● Take incoming calls from clients and prospects. ● Collect cash payments ● Address customers and ensure that all the requests, queries and complaints of customers are responded to in a timely and professional manner. ● Develop as well as maintain the relationship with external parties. KEY ACCOMPLISHMENTS ● Achieved customer service efficacy which raised customer satisfaction from 60% - 80% within 4 months. ● Expanded customer base by employing exceptional customer orientation and sales techniques. EDUCATION Federal University of Technology Owerri, Imo State 2014 B.Tech.Soil Science (Second Class Hons.) Federal Government Girls College, Onitsha 2008 West African Senior School Certificate Examination (WASSCE) Fegge Community Primary School –Onitsha 2002 First School Leaving Certificate (F.S.L.C). SKILLS ● ability to develop innovative and engaging marketing campaigns ● effective organization and prioritization skills to manage multiple tasks and deadlines ● excellent in collaborating with teams ● Active listening, Communication and Time management ● problem solving ● proven ability to negotiate effectively and close deals ● Ability to understand and meet customer needs. ● Research and data compilation ● Document organization ● Attention to detail ● Customer Service ● Social media management Certifications Virtual Assistant ALX 2024 Data Entry Accounting hub academy 2024 Digital Marketing CWWTech Africa 2024 Virtual Assistant Remote Trybe 2025