Amara Gloria

GLORIA OBIAGELI AMARA PROFESSIONAL SUMMARY I am a results-oriented Executive Virtual Assistant with over 3 years of remote experience optimizing business operations for international clients. I specialize in managing complex administrative workflows, maintaining 100% data accuracy, and delivering high-quality customer support that drives retention. I have a proven track record of reducing administrative backlog by 40% through efficient process management and maintaining a 95% Customer Satisfaction (CSAT) score by resolving issues with empathy and speed. I am technically proficient in CRM tools, Google Workspace, and Project Management software, ready to deliver immediate value to a fast-paced team. CORE SKILLS & TECHNICAL PROFICIENCY ●​ Administrative: Calendar Management, Inbox Zero Strategy, Meeting Coordination, Report Generation. ●​ Customer Support: Zendesk, Freshdesk, Gorgias, Intercom, Shopify Order Tracking, Dispute Resolution. ●​ Data & Tech: Microsoft Excel , Google Sheets, HubSpot CRM, Slack, Trello,Asana, Internet Research. PROFESSIONAL EXPERIENCE Virtual Assistant & Customer Support Specialist | Xena Beauty Collection (Remote) | May 2024 – present ●​ Inbox Management: Successfully manage a high-volume central inbox, processing 100+ inquiries daily regarding orders and product details while maintaining a Zero-Inbox status. ●​ Process Improvement: Developed and implemented new response templates that reduced the team's average email response time by 40%. ●​ Customer Satisfaction: Consistently achieve a 95% CSAT score by resolving complex shipping and billing issues effectively using Zendesk and Shopify. Virtual Assistant (Executive Support) | Rotic Aluminum | June 2023 – February 2024 ●​ Calendar Management: Managed complex diaries and scheduled international appointments with 100% accuracy, eliminating scheduling conflicts entirely. ●​ Business Growth: Conducted targeted market research and managed client follow-ups, directly contributing to a 15% increase in consultation bookings. ●​ Data Integrity: Digitized and organized over 500+ project documents into a structured Google Drive system, improving document retrieval time for the team. Freelance Virtual Assistant & Data Entry Specialist Support| Desk Africa | Remote | 2021 – 2022 ●​ Data Management: Executed high-volume data entry projects for e-commerce clients, maintaining a 99% accuracy rate across all records. ●​ Project Coordination: Utilized Trello and Slack to track project milestones and ensure all deliverables were met on time. EDUCATION ●​ B.Sc. Business Education ●​ Federal College of Education (T), Umunze, Anambra State, Nigeria ●​ Graduated with Distinction CERTIFICATIONS ●​ ●​ ●​ ●​ ●​ Customer Service Excellence – Jobberman Technical Support Fundamentals – Google (Coursera) IT Skills & Virtual Assistant Training – Digital Witch Support Teams Foster Online Customer Relationships – Jobberman Microsoft Office & Google Workspace Productivity Tools (Intermediate)​