Amara Ezedimma

AMARA BLESSING EZEDIMMA Awka, Anambra State •-• (- • www.linkedin.com/in/blessing-ezedimma PROFESSIONAL EXPERIENCE VIRTUAL ASSISTANT Dec. - Jan. Virtual Office Manager PROTEC- Effectively managed a virtual budget of $100,000, achieving a 20% cost savings through process improvements. My strong performance and organizational impact led to a promotion within 8 months, one year ahead of schedule. ● Expedited administrative support to a team of 10 remote employees, ensured a 95% response rate to emails and phone calls within 2 hours. ● Managed and maintained calendars, scheduling meetings and appointments with a 99% accuracy rate. ● Arranged travel arrangements for team members, achieved a 25% cost savings through efficient booking and planning. ● Developed and implemented effective filing and data management systems, reduced data entry errors by 30%. ● Created and edited documents, presentations, and spreadsheets with of accuracy and attention to detail. ● Improved customer service, responding to customer inquiries with a 90% satisfaction rate. ● Identified process improvements that reduced return rates by 10%, resulting in a $75,000 cost savings Feb.- Jan Operations Assistant Guiness Plc- Supported the lead Director and a growing team of 25 employees, ensuring seamless operational efficiency. Coordinated the day-to-day operations of the organization, implementing process improvements that increased productivity by 25% ● Implemented operational efficiency, Identifying areas for improvement, including a pricing restructuring project that resulted in a 35% increase in average sale and a 12% increase in margin ● Provided operational support and guidance to team members, ensuring a high level of performance and productivity. ● Assisted in implementing process improvements to enhance operational efficiency ADMINISTRATIVE ASSISTANT MEDICAL VIRTUAL ASSISTANT March - Jan Telehealth Assistant Protech- Coordinated virtual appointments and consultations between patients and healthcare providers, ensuring a 95% or higher patient satisfaction rate with telehealth services ● Ensure compliance with HIPAA and other regulatory requirements ● Maintain an average response time of less than 2 hours for patient inquiries ● Achieve a 99% or higher accuracy rate for data entry and record-keeping ● Assist with scheduling and registration EDUCATION NNAMDI AZIKIWE UNIVERSITY Bachelor of Science, Applied Microbiology and Brewing ADDITIONAL INFORMATION ● ● ● ● Certified Electronic Health Record Specialist (Udemy) Virtual Assistant Management Course (Udemy) Technical Support Fundamentals (Coursera) Monday - The complete guide to effective project management Awka, Anambra 2016