Amanullah

CURRICULUM VITAE Amanullah A--_____________________________________________________________________________________ CAREER OBJECTIVE To learn new skills and bring out my potential in applying the knowledge for providing better solutions for the growth of my surroundings. EXPERIENCE DETAILS I have a total of 10 years work Experience and acquired Knowledge about Data Entry Specialist and Customer Support Representative. Also, have working knowledge about MS office in addition to excellent written and oral communication skills. I have interacted directly with the Client through Mails and Conference Calls. WORK DETAILS: 2010 – I have 2 years of experience in Vserve Solution as a Data Entry Specialist. Responsibility to key the exact information provided on the scanned copy to the customized application. I have maintained good accuracy when delivering the final output files to the customer. If the instruction does not clear on pdf, will raise the query to the customer even If we could not able to find the info after paying more research with google. Promptly responding the customer’s email when received any emails related to the process 2013 – Till Now - Initially I worked as a Customer Support Representative for four years and got my promotion as a TEAM LEADER from June 2017 at Cyrus Data Solution. It is a leading provider of desktop Publishing and advertising services with 15 years industry experience. Responsibilities of Customer Support Representative: • The files will be received thru email from customer. My responsibility to assign the files to the team members and get its done-on time. • Providing clear information when communicating to the customer thru email • Maintaining good relationship with customers. Promptly resolving any queries when occurring on process. • Make the team members to complete all the tasks before TAT. • Think on customer perceptive and deliver the files with good accuracy Responsibilities of Team Leader: • I lead more than 45 members in my team and ensuring the quality and production is met.  Managing risks and issues, also maintaining the customer quality  Handling the client accounts process like verifying the invoice copies, bills  Motivating team members consistent recognition, as well as feedbacks. PERSONAL STRENGTHS An effective team leader is confident in his abilities, as well as confident in the abilities of his team members. A confident leader is secure in the decisions he makes that affect his team. A self-confident team leader also reassures team members of his authority within the organization. Being team leader is confident in his abilities, as well as confident in the abilities of my team members. I am a fair leader ensures all employees receive the same treatment. A respectful leader.      Excellent team player, quick learner and willingness to learn new things eagerly Self-motivated and hardworking. Extremely open to new ideas and suggestions. Good communication skills with positive attitude. Empowers employees by encouraging them to offer ideas about decisions that affect them EXTRA CURRICULAR ACTIVITIES QMS: - Have knowledge in Quality Management System, which coordinate and direct an organization's activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. Maintained various documents (FMEA, KPI, PQR, SIPOC) which is reviewed frequently to constantly improve & maintained performance. 5S Methodology - Knowledge about 5S methodology for effectively organize and maintain a workplace to achieve maximum efficiency and effectiveness ISMS: - Knowledge about the set of policies and procedures for systematically managing an organization's sensitive data by using Information Security Management System. EDUCATION DETAILS • Bachelor of Science (Bio-Technology), Bharathiyar University 2009 – 71 % • Higher Secondary Education, Coimbatore 2006 – 69% • Secondary Education, Coimbatore 2004 – 83% Mailing Address 10A Raja Rajammal Illam, Milton School (Opp), Raja Rathinam Nagar, Selvapuram, Coimbatore- 641026. DECLARATION: I do hereby confirm that the information given above is true to the best of my knowledge and belief. SIGNATURE: AMANULLAH A