Amanuela Garcia

AMANUELA DIZON GARCIA 1081 Roxas St., Dau Mabalacat City, Pampanga. Contact:- E-mail:-Skype id: bratinelala21 OBJECTIVES: I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. SKILLS: - Good communication skills using the second language. Basic computer skills. Reliable and responsible in terms of time keeping, attendance and task completion. Able to adapt easily Can work under pressure Open-minded listener Has neutral accent EDUCATIONAL BACKGROUND: Tertiary: AMA Computer Learning Center Business Information Management (2012) SEMINAR AND TRAINING ATTENDED: Finishing Course for Call Center Agents Training for English Online Teacher Ace Computer Institute Clark IT HUB Online January 14-25, 2013 June 17- June 26, 2013 Training for Man-to-Man ESL tutor (Koreans) FELC Academy August 13- September 20, 2014 Voice and Accent Training iQor Philippines March 03-12, 2014 PERSONAL DATA: Birthday: March 6, 1993 Height: 5’6’’ Gender: Female Weight: 115 lbs Religion: Roman Catholic Place of Birth: Dau, Mabalacat City, Pampanga. WORK EXPERIENCES: US Health Mark Crossroad 44 Building Don Juico Cor. Clark Ave. Angeles City 2009 Telephone Service Representative May 09 – July 09, 2013        Inbound and Outbound Calls Use telephones to reach out leads and verify account information Greet customers warmly After verifying account information, ask the lead if he or she is diabetic (the most important) Note all the necessary information given by the lead Give a recap before ending the call Transfer the call into the sales department to place the order Talkingnet Global Education Inc. 46 A-D Regency Park Townhouses Clark Field Pampanga 2009 HR/Admin Assistant July 24, 2013 – December 13, 2013        Update employee’s data base Encode all receipts given by the President, also office’ supplies receipt Preparing staff handbooks Preparing newly hired employee’s contract and those employees who will renew their contract Administering payroll and maintaining employee records Advising on pay and other remuneration issues, including promotion and benefits Dealing with grievances and implementing disciplinary procedures M-GLTS (Clark, Pampanga) Winter Camp Teacher December 19, 2013- January 30, 2014 *Freelance Private Tutor since April 2014 English Online Educator Hanqi Lmtd (China) February 20, 2015- July 31, 2015 Home-based Online Tutor 51Talk Philippines August 5, 2015- May 9, 2016                Developing strong rapport Assist students to become independent and collaborative learners Teaching correct usage of the English language in oral and written communication. Teaching effective and retentive reading skills. When teaching non-native English students, closely monitor their comprehension and usage progress. Monitor student’s progress Educating students on proper spoken and written use of English to enhance their career options. Notify parents of results and placement and make sure they have access to all information Improve reading, writing, and speaking skills of students of diverse backgrounds in English; students should learn English grammar, pronunciation, and conversational skills Communicate clearly and concisely Interact in a friendly and patient manner with students from different cultural backgrounds, students of all levels of language proficiency Present standard American English language clearly and serve as a linguistic model for students Explain grammar in an easy-to-understand way without overwhelming tutees Listen actively and effectively in order to identify and solve problems, facilitate learning for students, and build student confidence Help/guide students without doing the work for them CHARACTER REFERENCES: Jessica Eom Lucky Benson Salonga Rachel Sanchez Korean Student-IELTS CSR-iQor Phils Inc Team Leader-M-GLTS (- (- (- I HEREBY, certify that the above information is true to best of my knowledge and abilities.