Amandeep Singh

AMANDEEP SINGH Team Leader IT # - _- > Website/Link + Mohali EXPERIENCE ACHIEVEMENTS IT Supervisor Cum Projectionist P Appreciation Certificate P Promotion Skynet Infra Developers Pvt Ltd ~ 05/2017 - 02/2018 + Malout Company Description - hiring and training staff to setting work schedules and establishing department procedures, responsible for all aspects of the operations of an IT department. arrange ongoing staff training, create work assignments,Help Desk operations and perform employee on board and off board process . Team Leader Future Soft Solutions Pvt Ltd ~ 01/2013 - 03/2016 + Bathinda Max Healthcare Hospitals - Assisted office staff with computer application queries. Conducted computer technology training with all new staff Add or remove accessories, peripherals and configure PCs. Configure desktop and laptop as per the desktop/laptop standardization policies. Troubleshooting printer / scanner related issues and reporting hardware issues to vendors. Configure appropriate rights and permissions for accessing printers. Troubleshoot and resolve desktop incidents. Manage folder sharing, and permission settings on desktops. Assist users in accessing applications based on standard SOP's. Installation and configuration of standard OS/OS build. Configuration of printers, data card, scanners etc. Configuration of internet settings and proxy setting Configuration of mail clients and troubleshooting mail client related issues. Inventory management, and indent new computers and peripherals when required. Maintain team monthly roaster and leaves Installation/ re-installation/ configuration of systems, printers, scanners. Provide VIP support to the identified list of users V VIP users will have a dedicated number for support). Providing support on video conferencing call setup. Vendor coordination in case of problems in VC equipment or set-up. Worked with BMC Remedy, Summit, and Kaseya Ticketing Tool in Max Health-care. www.enhancv.com Got Promoted in Company Monthly Internal Audit for Best Work Performance and Best Documentation Related work performed Promoted to Team Leader Designation from System Engineer EDUCATION Diploma GPA Jetking Chandigarh A ~ 06/2008 - 08/2010 Bachelor of Arts / C Doing Punjab University NA / NA ~ Date period SKILLS End User Support Microsoft Office Remote Support Anti-Virus IT Operations Voice Support Microsoft Windows Printer's Video Conferencing IT Support Servers Installation Data Entry Powered by /