Amanda Wade

I am a customer service professional with a little over 10 years of customer retention. Below are some highlights of my career.

• Created employee award and recognition program.
• Trained and supervised customer support staff.
• Exceeded performance quotas and benchmarks.
• Experienced diffusing client issues with tact and care.
• Handled customer problems, inquiries and complaints
• Answered billing questions and address payment issues.
• Multi tasked in a high volume, high-stress environment.

I currently build a child development associates degree and I am working on certification in information Technology