Amanda Swarthout

AMANDA SWARTHOUT - •- CAREER PROGRESSION Sono Bello; Austin, Texas, Sonobello.com2017-Present Assistant Practice Manager •Oversee and manage all aspects of the day-to-day operations as the main contact between clients and employees •Oversee the accounts receivables, physician schedules, clinical operations, and ordering of supplies • Communicate daily with clients and internal staff to ensure project readiness, providing consultative guidance and problem solve •Lead meetings such as project kickoff, partner management, and issue resolution meetings •Identify and manage risk, effectively manage costs, drive continuous process improvement and provide cross-functional alignment •Responsible for on boarding new staff, training, coaching, counseling, corrective action, and planning to evaluate the needs of the practice • Performs initial review functions to verify adequacy of supporting documents prior to processing, consistent with client's policies and procedures • Assist the Practice Manager in routine tasks such as managing surgical tracker and filling hot dates, coordinate medical clearances with RN (and manage report daily) and ensures invoicing is done correctly • Assists with developing, revising, and implementing procedures and processes to facilitate the provision of services to customers • Understand and apply theories to policies and operating environment needed to effectively and efficiently complete assignments • Facilitate cross-functional coordination between departments, teams • Escalates missing supporting documents and assists in resolving escalated issues • Prepares travel and training authorizations and requisitions; creates expense reports for travel Westlake Dermatology; Austin, Texas, Westlakedermatology.com- Patient Admissions Coordinator •Answered inbound calls to provide assistance to members, providers, and/or healthcare personnel regarding coordination of care, enrollment, benefits, or claims within defined business guidelines. •Medical Office Billing – responsible for all aspects of billing such as coding, entering demographics and charges, posting payments, follow-up on no-pays or partial pays •Ensured a smooth patient transition to the center, overseeing the timely and accurate completion of admission contracts, accurate communication to the clinical team and other department heads • Assisted the Practice Manager in routine tasks such as managing surgical tracker and filling hot dates, coordinate medical clearances with RN (and manage report daily) and ensures invoicing is done correctly •Collected, reviewed and employed all pertinent information available from but not limited to related clinical systems, care management notes, vendor information, geographic mapping software, direct patient communication, communication with physician or other members of health care team •Performed pre-admitting activities such as calling residents or family members prior to admission to obtain needed information •Resolved issues in a real-time environment including customer service issues, ordering or materials requisitions or patient complaints • Provided oversight and training to our Front Desk Coordinators RealManage HOA Management Company; Austin, Texas, RealManage.com- Property Manager •Oversaw management of transferred properties, 52 homeowner associations and 48,000 homeowners •Managed the coordination of the activities of a section or project with responsibility for results, including costs, methods and staffing •Acted as liaison between property owners, community board of directors and maintenance contractors/vendors, overseeing deed restriction enforcement, monthly dues collection, operating budgets and common area maintenance (amenity centers and common grounds) as well as collaborated with team in transferring 5-10 properties over at a time when company acquired new properties •Changed billing from previous homeowner association to RealManage; uploaded documents related to the property •Diligently responded to homeowner requests and listened to concerns, researched problem areas and resolved for all parties involved •Developed relationships with existing customers within the general community and uncover and develop new referring relationships within the professional community • Managed and maintained project status dashboards that helped the company operate efficiently and keep stakeholders informed •Produced and managed post meeting action items in company systems •Developed and maintained effective relationships through effective and timely communication • Took initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner EDUCATION:B.B.A. major in Management, Texas State University; San Marcos, December 2016 CERTIFIED:Event Planning Certification TECHNOLOGY:PC/Mac; Windows, OS X, iOS, MS Office, EMA, QuickBooks, EMA, MLS and Realvolve–CRM Platform