Amanda Sheridan

AMANDA SHERIDAN AREAS OF EXPERTISE PERSONAL SUMMARY Client relations A target driven graduate with an ability to work under pressure and achieve monthly targets. Proactive in generating business and taking every opportunity to succeed. Excellent customer service skills and able to build rapport and maintain long term business relationships with both buyers and sellers. Sales support Client retention Customer relations Event organization Administration Negotiating Communication Problem solving Target Driven Social Media Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company. Presently looking for a customer services position with a reputable company. CAREER HISTORY Sales Rep, TEKA TEKA NYC, Inc; NY, New York — March 2016-June 2017 • • • • • • • Sourcing my own new leads. Liaising with both marketing and production departments. Handling enquiries efficiently. Identify and drive key areas of new business opportunity in key accounts. Using online social media sites to profile organizations and develop leads, Speaking to decision makers within defined business sectors. Attending forums, events and conferences. Marketing Associate, Bigg Productions; Amsterdam, NL — September 2016-June 2017 • • • • • Manage daily administrative tasks. Conducting market research to identify new revenue opportunities. Handling enquiries efficiently. Gathering and analyzing consumer behavior data Managing all forms of social media. Cafe Manager, Bumble and Bumble; NY, New York — May 2014-September 2015 • • • • Extensive training in sales, cashier operation, and courtesy clerk performances. Handled customer’s orders. Cleaned front and back area of workspace. Performed manual labor task and minor maintenance. Promoted dedicated integrity by arriving on time consistently. Receptionist/Host, The Bar Room; NY, New York — September 2013-May 2014 • • • • • • • Dealing with high profile, demanding or difficult visitors. Receiving and meeting visitors in a professional manner. Handling enquiries efficiently. Answering and forwarding phone calls. Keeping the reception area tidy. Ability to list carefully and quickly understand a person’s requirements. Directing and seating guests. PERSONAL DETAILS Amanda Sheridan Marnixkade 85 1015 ZG, Amsterdam Netherlands KEY COMPETENCIES AND SKILLS Professional • Understanding of and commitment to the implementation of equal opportunities. • Knowledge of health and safety issues. • Developing customer service procedures, policies & standards. • Experience of Microsoft software like Word, Excel and PowerPoint. T: - • Producing written information for customers and reports for managers. E:- • Making recommendations to senior managers to improving customer service. Personal DOB: 06/04/1994 • A good level of written and verbal communication skills. • Able to quickly gain extensive knowledge of a company products & services. • Possessing a confident and articulate telephone manner. • Experience of working shifts, early mornings, afternoons, weekends & nights. • Adaptive to change and ability to multi-task. • Able to work as part of a team and in a busy environment. • Committed to promoting high quality standards at all times. • Flexible and adaptable. • Ability to stay calm under pressure. • Able to react quickly and effectively when dealing with challenging situations. EDUCATION St. Francis College, Brooklyn, NY — Marketing/PR 2016 REFERENCES Upon request.